Pre-Field Preparation:
Update Your Software: Before heading to the field or a tournament, ensure your mobile app is updated to the latest version (Version 2.3) and your camera firmware is upgraded to Version 2.2.5 or to the latest version. It’s best to do these updates at home or in your hotel to ensure a stable internet connection. (WiFi)
Check Preview Images: Before you leave, try check preview images and your battery levels to confirm everything is working as expected.
At the Field:
Initial Connection: If your camera doesn’t connect right away, close and reopen the app, then attempt to reconnect. Before raising your tripod, ensure the preview images are visible and the connection is stable.
Persistent Issues: Should connection problems continue, restart both the camera and the app. This usually resolves most connectivity issues.
Bonus Tip: iPhones may try to connect to other nearby Wi-Fi networks. For a more stable connection, consider turning off your Wi-Fi and using mobile LTE. Alternatively, connect to a reliable internet source if one is available.
Proactive Steps:
Always perform a quick check of your equipment and connectivity before the game starts.
Ensure all software and firmware are up to date with the latest versions to avoid any known issues.
Before fully setting up your equipment, confirm that the connection between your app and the camera is robust.
App Troubleshooting:
If at any point the Reeplayer mobile app does not respond as expected, a simple but effective step is to close the app completely and reopen it. Reconnect your device and try your task again.
Commitment to Improvement:
Our team is diligently working to enhance connectivity and overall user experience—this is our top priority. We are exploring various options to enhance performance and stability. All updates and progress will be detailed in our release notes.
We appreciate your patience and are committed to providing you with the best possible experience. If you encounter any issues, don’t hesitate to reach out for support.