Overview
Notifications alert your team when prospects take action so nothing gets missed during the leasing process.
What notifications are used for
RentEngine notifications help your team respond quickly to:
New messages
Incoming calls
Scheduled showings
Cancellations or reschedules
Items that need follow-up
Each user controls their own notification preferences.
Note: Users will only receive notifications for properties that they're associated with and for message from unknown people (who are not yet prospects that are associated with a property)
Types of notifications
RentEngine offers three types of notifications:
Email notifications
Browser notifications (for the desktop app)
Push notifications (for the mobile app)
Each user controls their own notification preferences.
Email notifications
Emails notifications are the most comprehensive
Settings > Communication > Notifications
Use the checkboxes to decide which email notifications you'd like to receive
Press Save at the top-right
Note: Admins can modify email notifications for other team members
Browser notifications
Browser notifications alert you to new text messages and incoming phone calls
Navigate to the Command Center
Click the orange bell icon at the bottom right
Follow the on-screen instruction to subscribe to browser notifications
Note: Please make sure your browser permissions allow notification from RentEngine (see the guide for Google Chrome)
Push notifications
Push notifications alert you to new messages, calls, and prospect activity like showings
Navigate to the Settings tab of the RentEngine app
Scroll down and use the toggles to choose your preferred notifications
Changes are automatically saved
Note: Turning on Do Not Disturb mutes incoming calls and texts
Recommended settings by role
Central leasing team
Enable all push and browser notifications
Enable only the email notifications that you're interested in
Showing agents
Enable all push and browser notifications
Enable email notification for scheduled and canceled accompanied showings
Marketing
Enable email notifications for PMS Sync and Syndication
Admins
Limit notifications to critical events
Turn on Do Not Disturb in the mobile app and Command Center
Avoid day-to-day lead alerts
This keeps notifications useful without creating noise.
Troubleshooting notifications
If you’re not receiving certain notifications:
Confirm notifications are enabled with the steps above
Check your email spam or filtering rules, and check with your IT provider for potentially blocked emails
Make sure you’re logged into the correct account
If notifications are enabled but still not arriving, contact our support via chat
Best practices
Review notification settings during onboarding
Adjust alerts as responsibilities change
Disable non-critical notifications to stay focused
Well-configured notifications improve response times without overwhelming your team.