How to edit and pause automatic follow-ups

Overview

Lead nurturing is central to RentEngine’s ability to convert prospects into leases.

The system schedules follow-ups automatically based on the prospect's status, but you can also view, edit, cancel, or create follow-ups manually.

This article explains how follow-ups work and how to manage them from the Command Center.

How automatic follow-ups work

RentEngine schedules text message follow-ups based on:

Prospect status
Recent activity (like showing outcomes)

These follow-ups send at specific times to keep conversations moving without manual effort. For more details, check out this guide on automatic follow ups.

View, edit, or cancel a scheduled follow-up

Step 1 — Open the prospect

Go to the Command Center
Select the prospect you want to follow up with

Step 2 — Open the follow-up panel

In the bottom-right corner of the message thread, click See scheduled follow-up.

This panel shows:

The next scheduled message
The send date and time

Step 3 — Edit or cancel

To edit

Update the message text with the pencil icon
Choose a new send time

To cancel

Click the red X to remove the follow-up

If the prospect does not respond after a full sequence of follow-ups, RentEngine automatically marks them as Unresponsive.

Create a follow-up manually

If no follow-up is scheduled, you can create one.

Open the prospect profile
Click Create follow-up in the bottom-right corner of the message thread
Write your custom message
Select a future date and time
Click Create follow-up

The follow-up is added immediately and will send at the scheduled time.

Common reasons follow-ups are paused

Follow-ups pause automatically in certain situations.

Prospect responded recently

If the prospect responded within the last 36 hours, the scheduled follow-up is paused until you have the opportunity to respond to their question

Showing scheduled or confirmed

Only transactional reminders are sent
Lead nurturing pauses
After the showing, the next status (for example, Still deciding) kicks off a new relevant follow-up sequence

Terminal statuses

Nurturing is off for:

Not Interested
Withdrawn
Unit of Interest Unavailable
Duplicate Lead
Lease Signed
Move In Scheduled
Moved In
Looking Too Early
Prescreen Rejected (ID, credit, or income)
Application Received
Application Approved
Application Rejected
Application in Owner Review

Operational holds

Nurturing is off when the property status is:

On Hold
Waitlist

Interested in multiple units

If a person is actively interested in multiple properties at the same time, nurturing pauses to avoid conflicting messages.

For a complete breakdown, see this guide.

Review prospects with paused follow-ups

You can filter the Command Center to find prospects with paused follow-ups.

In the Command Center, click the filter icon in the search bar
Enable Show only paused follow-ups
Click Save

This view helps you identify prospects that may need manual attention.

Best practices

Let automated follow-ups handle routine outreach
Use manual follow-ups for personalized communication
Review paused follow-ups daily
Avoid overriding automations unless necessary
Check prospect status before creating manual follow-ups