Overview
RentEngine makes it easy for prospects to schedule showings on their own, while giving your team full visibility and control. Showings can be scheduled automatically through listing links or manually from the Command Center.
This article explains both workflows and what happens after a showing is scheduled.
How prospects schedule a showing (most common)
Most showings are scheduled directly by prospects.
A prospect clicks the scheduling link from:
Your website
A text message in the Command Center (either automatic or manual)
They select an available time
They complete any required prescreening or verification
The showing is scheduled
Once scheduled:
The showing appears in RentEngine immediately
Prospects are notified of a successfully scheduled showing
Showing agent is notified via push notification and calendar invite
Current tenant is notified, if a tenant-occupied property
Reminders and confirmations are scheduled, based on showing type
No manual action is required from your team.
How to schedule a showing manually
You can also schedule a showing on behalf of a prospect.
Open the Command Center
Select the prospect
Click Action at the top of the conversation
Choose Schedule showing
Select an available date and time (and agent if applicable)
Press "Submit"
Once scheduled:
The showing appears in RentEngine immediately
Prospects are notified of a successfully scheduled showing
Showing agent is notified via push notification and calendar invite
Current tenant is notified, if a tenant-occupied property
Reminders and confirmations are scheduled, based on showing type
Important notes
A prospect can only schedule during available showings windows
A prospect cannot directly schedule a showing if the property is On hold
Prescreening must be completed before scheduling (if enabled)
Self-guided showings require a connected lockbox
Conflicting or duplicate bookings are prevented automatically
Best practices
Let prospects self-schedule whenever possible
Keep calendars and availability up to date
Use manual scheduling only when needed
Review missed or canceled showings daily