Overview
You can reorder marketing print materials (counter cards, posters, QR signage, and rack cards) directly from your RepeatMD Admin Panel. The self-service reorder form validates your eligibility, routes your request to the design team, and sends tracking information when your order ships.
This article is for practice owners and managers who have already received a Brand Bundle and need additional or replacement printed materials.
Before You Start
Your practice must have already received an initial Brand Bundle shipment.
You need access to Client Resources in the Admin Panel.
Know your reorder reason (additional copies, damage replacement, rebrand, welcome offer update, etc.).
For first-time bundle selection during onboarding, see Select your brand bundle (Admin Panel).
For placement guidance on materials you already have, see Brand bundle setup and reorder guide (Admin Panel).
Why It Matters
Printed materials drive in-office app downloads and patient engagement. Self-service reordering helps you:
Restock signs and handouts without back-and-forth email threads.
Track order status with automated email updates.
Replace damaged or outdated materials after rebrands or offer changes.
Keep front-desk and treatment areas stocked with high-performing signage.
How It Works
Eligibility: Reorders are available to active practices that have received an initial Brand Bundle and have Client Resources access in the Admin Panel.
Workflow.
Open the reorder form from Client Resources → Reorder Prints.
Select a reorder reason category.
Submit the form. The system validates eligibility and pulls your practice information.
The design team reviews your request for approval.
Once approved, the order moves to production and shipping.
Tracking information is emailed when the order ships.
Delivery timeline: Expect reordered prints to arrive within 7–10 business days of order placement, depending on approval time and shipping carrier.
Denied requests: If the design team needs changes, they contact you directly to resolve the issue before production.
Step-by-Step Instructions
Open the reorder form
Log in to your Admin Panel.
Open Client Resources in the left-side navigation.
Click Reorder Prints.
The reorder form opens in a new tab.
Submit your reorder request
Select a reorder reason:
Additional copies needed
Damaged print replacement
Updated print profile
Rebranding requirements
Welcome offer updates
Other (with a short explanation)
Complete the required fields (practice name, contact information, items needed).
Confirm your email address is accurate for tracking updates.
Submit the form.
Watch for a confirmation email after submission.
Track your order
Wait for design team approval (you will be contacted if changes are needed).
When the order ships, check the email address you provided for tracking information.
Allow 7–10 business days from order placement for delivery.
Set up new materials using Brand bundle setup and reorder guide (Admin Panel).
Best Practices and Pro Tips
Choose the most accurate reorder reason. This helps the design team route and prioritize your request.
Request reorders before you run out. Build in approval and shipping time so front-desk materials never go bare.
Keep your email current. Tracking notifications go to the address on the form or on file with your order.
Note your print profile. If you reorder after a rebrand, select Updated print profile or Rebranding requirements so materials match your current brand.
Print short runs in-house for urgent needs. Download files from your Customer Success Folder while you wait for shipped reorders.
Common Mistakes and FAQs
Q: How long will my reorder take?
A: After you submit the form, the design team reviews your request. Once approved and shipped, expect delivery within 7–10 business days of order placement. Tracking details are emailed when the order ships.
Q: Can I track my order?
A: Yes. Tracking information is emailed automatically when your order ships. Confirm the email address on your request is correct.
Q: What if my reorder is denied?
A: The design team reviews all requests for quality and eligibility. If something needs adjustment, they contact you directly to resolve it.
Q: Who can access the reorder tool?
A: Staff with access to Client Resources in the Admin Panel. Confirm permissions with your practice administrator if you do not see the section.
Q: I have not received my first Brand Bundle yet. Can I reorder?
A: No. Self-service reorders are for practices that have already received an initial bundle. Complete Select your brand bundle (Admin Panel) during onboarding for your first shipment.
Q: Can I reorder if I only need digital files?
A: Email support@repeatmd.com to request your Customer Success Folder if you need digital files for in-house printing.
Next Steps and Support
Need help? Email support@repeatmd.com or use the chat bubble in your Admin Panel.