Overview
Once your SkinDrop storefront is live, your Admin Panel dashboard gives you full visibility into patient orders, revenue, and performance metrics without any inventory or shipping management.
From a single view, your team can monitor recent SkinDrop orders, view patient purchase history, track gross and net profit per order, and access new brand and product updates.
This article is for practice owners, managers, and admins who manage SkinDrop after launch.
Before You Start
SkinDrop must be launched before orders appear in your dashboard. See SkinDrop by RepeatMD overview (Admin Panel).
You need Administrator or Manager access to the Admin Panel.
Open order views from Products → Recent Orders or Products → Track Shipment.
SkinDrop orders are separate from MyProducts in-office pickup orders.
Why It Matters
Your SkinDrop dashboard helps you:
Operate confidently with every order, refund, and payout logged automatically.
Save time with no shipping, stocking, or fulfillment required from your team.
Spot growth trends by reviewing which brands and products perform best.
Scale skincare sales with visibility into order and delivery data.
How It Works
Two order types: In Products → Recent Orders, you see two sections:
MyProducts Recent Orders: in-office pickup items
SkinDrop Recent Orders: drop-shipped online orders
Order details: Each SkinDrop order displays patient name, brand and product(s) purchased, total order value, purchase date, delivery status (for example, In transit, Delivered), and tracking number (if available).
Delivery status: SkinDrop orders include live delivery updates. Statuses include Processing (order confirmed and awaiting shipment) and Delivered (order marked complete). Patients see the same updates in their app and can tap Track Shipment for ongoing updates.
Payouts: All SkinDrop sales and profits are included in your regular RepeatMD payout summary.
Refunds: Refunds and returns are handled by RepeatMD’s fulfillment partner. Updates appear automatically in your dashboard.
Step-by-Step Instructions
View SkinDrop orders
Log in to your Admin Panel.
Go to Products → Recent Orders.
Use filters or the search bar to sort by order type, brand, patient, or fulfillment status.
Track delivery status
Go to Products → Track Shipment.
Select an order to view shipment details and delivery status.
Share tracking information with a patient only if they ask and cannot find it in their app Wallet.
Best Practices and Pro Tips
Check your dashboard weekly to monitor orders and payouts.
Feature high performers by starring best-selling brands or products in your storefront.
Review profit margins to understand gross vs. net earnings after discounts or free shipping.
Announce new brands through push notifications or offers when RepeatMD adds products to your catalog.
Common Mistakes and FAQs
Q: Are SkinDrop sales included in my main payout report?
A: Yes. All SkinDrop sales and profits are included in your regular RepeatMD payout summary.
Q: How are refunds managed?
A: Refunds and returns are fully handled by RepeatMD’s fulfillment partner. Updates appear automatically in your dashboard.
Q: How quickly is data updated?
A: Order and delivery data refresh in near real time, typically within minutes of an update.
Q: Do I need to manage inventory?
A: No. SkinDrop handles all fulfillment and stock management. Your dashboard reflects orders only, not product quantities.
Q: Are individual tracking numbers provided for bundled items in a treatment package?
A: No. Bundled treatment package orders do not have individual tracking numbers because they are not processed like standard shipments.
Next Steps and Support
Need help? Email support@repeatmd.com or contact your Customer Experience Manager.