Overview
Your Success Folder includes two QR codes — Internal and External — for promoting your Patient App and driving check-ins. Each code serves a different step in the patient journey. Using the correct code in the correct context improves app downloads, check-in rates, and reward progress.
This article is for practice owners, managers, and front-desk staff placing QR codes on print materials.
Before You Start
Access your QR code files from your Success Folder (provided during onboarding or by your CEM).
For digital promotion (social media, email, website), use your app link — not QR code image files. Find short links in the Admin Panel under App Builder > Home > App Links.
QR codes are print-only. Do not post QR code images on social media, your website, or email newsletters.
Why It Matters
Using the wrong QR code creates a broken patient experience:
Internal QR on public materials may allow check-ins from patients who are not physically at your practice.
External QR in treatment rooms lets patients download the app but does not record a check-in or visit toward rewards.
QR codes on social media are not optimized for digital channels and may not render or scan reliably.
How It Works
Internal QR Code: Opens your Patient App and allows patients to check in and earn a visit toward their rewards. Use only on in-practice signage where patients are physically present.
External QR Code: Directs patients to download and sign up for your app. Does not allow check-in or visit credit. Use on public-facing print materials to drive new downloads.
App links for digital channels: For Instagram, Facebook, email, and your website, use the shortened app link from the Admin Panel — not QR code files.
Step-by-Step Instructions
Place an Internal QR code (check-in)
Open your Success Folder and locate the Internal QR Code file.
Add it to in-practice signage:
Treatment rooms
Front desk check-in signs
Add a label near the code: Scan to check in.
Print at high resolution using the original file — do not crop, edit, or resize the QR code itself.
Test the printed code with your phone before placing it.
Place an External QR code (app download)
Open your Success Folder and locate the External QR Code file.
Add it to public-facing print materials:
Community event handouts
Counter cards or rack cards
Patient financing rack cards
A-frames outside your practice
Add a label near the code: Scan to download our app.
Print at high resolution and test before distributing.
Use app links for digital promotion
Log in to your Admin Panel.
Navigate to App Builder -> Home for App Links.
Copy the short link for your Home or Shop screen by clicking the .
Paste the link in social posts, emails, or your website — not the QR code image.
Best Practices and Pro Tips
Never use QR code files on social media. Use app links instead.
Print in high resolution from the original Success Folder files.
Label every material so patients know whether to check in or download.
Test before you print at scale. Scan the proof with multiple devices.
Do not customize the QR code itself. You can design the material around it, but do not crop, recolor, or resize the code.
Common Mistakes and FAQs
Q: Can I customize my QR code design?
A: You can customize the material around the QR code. Do not crop, edit, or resize the QR code itself. Always use the original file from your Success Folder.
Q: What happens if I use the External QR in a treatment room?
A: Patients can download the app but will not earn a check-in visit toward rewards. Use the Internal QR in treatment rooms.
Q: Can I post QR codes on Instagram Stories?
A: No. Use your app link from the Admin Panel for digital channels.
Q: Where do I get my Success Folder?
A: Provided during onboarding or by your CEM. Email support@repeatmd.com if you need a new copy.
Q: What’s the difference between Internal and External?
A: Internal = check in + earn visit. External = download/sign up only, no check-in.
Next Steps and Support
Need help? Email support@repeatmd.com