Overview
One of the fastest ways to grow your patient base is through referrals from your existing patients, and RepeatMD makes that easier than ever with one-click referral sharing right from your app.
This guide walks you through how to talk about referrals with patients during check-in, checkout, or treatment, and how to set your team up to confidently promote this powerful growth feature in practice.
Why It Matters
Referrals are one of the highest-quality sources of new patients, and RepeatMD makes them frictionless. With just one tap in your app, current patients can send a welcome offer to friends, who are instantly linked to your practice.
When you make referrals part of your in-office routine:
You gain new patients directly into your database
You reinforce patient loyalty by giving them something to share
You grow faster, with no added spend
Practices that actively promote referrals see higher app usage, stronger engagement, and faster growth, especially when staff introduce the feature face-to-face.
How to Promote Referrals with Patients
1. Point out the Referral Button in Your App
Show patients where to find the “Refer a Friend” or “Invite Friends” button inside your app. It’s typically available on the home screen or in the rewards section.
“See this ‘Invite a Friend’ button? When you tap that, you can send a welcome offer to a friend. It links them directly to our app and connects them to your referral.”
2. Prompt Patients at Checkout or During Treatment
Use natural moments in the visit to highlight the referral feature:
During Checkout:
“If you know someone who’d love our treatments, you can send them a welcome offer right from your app. It just takes a second.”
During Consultation or Service:
“We have a referral program built into the app, most of our new patients find us through friends. You can send someone a promo right from your phone.”
3. Use the Physical Touchpoints
Leverage printed signage or digital signage to reinforce referrals:
Create a sign or frame near your checkout area with your app’s QR and “Ask us about our referral program!”
Include referral prompts in your counter cards or check-in flow.
Best Practices & Pro Tips
Practice the Pitch: Have your front desk team practice a simple 1-line script so it becomes second nature.
Make It About the Patient’s Friend: Emphasize the welcome offer their friend will receive.
Mention It Multiple Times: Patients may not take action the first time, repeat exposure helps.
Make It a Conversation Starter: “Who do you know that’s been wanting to try this?”
FAQs
Q: What does the referred friend receive?
A: They’ll receive a welcome offer when they download your app using the referral link. Offers vary by practice.
Q: Do referring patients get anything?
A: Not yet. At this time, patients who refer don’t currently receive rewards, but we’re excited to share that an upcoming feature release will make this possible.
Q: Can I customize the referral message?
A: The in-app message is pre-written for ease, but you can update your offer and rewards in your Admin Panel.
Next Steps & Support
Want help updating your referral offer?
Email: support@repeatmd.com or message us in your Admin Panel.