Overview
Patients have questions at every stage about treatments, timing, pricing, and results. Traditionally those questions require consultations or staff time that is not always available, especially after hours.
Adonis and Aria are AI treatment advisors available 24/7 in your Patient App. They explain services, recommend options based on patient goals, and guide patients toward booking or purchasing inside the app.
By combining medical insights with your practice’s brand voice, they make interactions feel warm and helpful without adding work for your team.
This article is for practice owners, managers, and admins overseeing the RepeatMD Patient App and AI advisors.
Before You Start
Adonis and Aria live in the RepeatMD Patient App, not the Ageless Admin Panel. Practices manage catalog, pricing, and promotions in the Admin Panel so advisor answers stay accurate.
Patients choose an advisor during onboarding. See Understand the patient personalization flow (Admin Panel).
Conversation and revenue impact appear in Understand your Adonis and Aria dashboard (Admin Panel).
Keep services, pricing, and promotions current in Admin so recommendations reflect live data.
Why It Matters
Adonis and Aria address two challenges: patients want instant answers, and staff do not always have hours to spare.
Always available: 24/7 support so patients never wait and you miss fewer opportunities.
Personalized: Recommendations use patient goals, history, and context like promotions or upcoming events.
Action-oriented: Advisors guide patients from curiosity to booking or purchase in the app.
Practice-integrated: Responses use your catalog, pricing, and promos for accuracy.
Measurable: Dashboards track conversations, hours saved, and attributed sales.
How It Works
Onboarding
In a short flow, patients share personal information, select Adonis or Aria, and share goals, concerns, and preferences. This creates a personalized foundation for future chats.
Instant answers
Advisors respond immediately using your catalog, pricing, memberships, and promotions.
Smart recommendations
Beyond Q&A, advisors use situational awareness: weddings, holidays, or sales on treatments a patient viewed. Recommendations also surface in curated areas of the app based on preferences.
Guided action
When patients are ready, advisors guide them to treatment details, appointment booking, or purchase, all within the app.
Practice insights
Every interaction is tracked. Dashboards show questions asked, treatments considered, hours saved, and sales attributed to AI conversations.
Step-by-Step Instructions
Prepare your catalog for accurate answers
Log in to the RepeatMD Admin Panel.
Confirm services, pricing, memberships, and active promotions are up to date.
Publish any catalog or promo changes before promoting advisor onboarding to patients.
Encourage patients to complete advisor onboarding
Promote the Patient App through your usual channels (email, text, in-clinic).
Ask patients to complete the personalization flow when they first open the app.
Monitor onboarding completion in advisor dashboards.
Review advisor performance weekly
Open the Adonis and Aria dashboard in Admin.
Review sales attributed, hours saved, and top recommended treatments.
Follow up on high-intent conversations that did not convert.
Best Practices and Pro Tips
Encourage onboarding completion so personalization starts immediately.
Keep catalog and promos current. Stale pricing erodes trust in AI answers.
Review dashboards weekly to spot popular questions and missed bookings.
Follow up manually when dashboards show interest without purchase.
Common Mistakes and FAQs
Q: How do patients start using Adonis or Aria?
A: When patients open your app, they choose Adonis or Aria during onboarding and share goals and concerns. They can start a chat anytime from multiple areas of the app.
Q: What makes Adonis and Aria different from a standard chatbot?
A: They are situationally aware of your catalog, pricing, promotions, and patient history. They guide patients toward relevant treatments, not generic answers.
Q: How do recommendations stay accurate?
A: Advisors pull from your practice catalog and data. When you update pricing, promotions, or services in Admin, responses adjust to current information.
Q: How do I know what patients are asking?
A: Every conversation is logged in the Adonis and Aria dashboard with transcripts and outcome data.
Next Steps and Support
Need help? Email support@repeatmd.com or contact your Customer Experience Manager.