Overview
Retail is a major growth lever for many practices, but limited shelf space, inventory cost, and patients buying from large online retailers often cap results.
MyProducts and SkinDrop by RepeatMD address different gaps:
MyProducts sells products already on your shelves through your in-app shop with pickup or practice-managed shipping.
SkinDrop adds a dermatologist-curated drop-ship catalog of 1,000+ SKUs with no inventory required.
Together they form a full retail strategy inside one patient app.
This article is for practice owners and managers evaluating or optimizing both retail channels.
Before You Start
MyProducts requires catalog setup, Catalog → Products → MyProducts. See Set up your MyProducts storefront (Admin Panel).
SkinDrop is enabled separately under Catalog → Products → SkinDrop. See SkinDrop by RepeatMD overview (Admin Panel).
MyProducts and SkinDrop use separate shipping settings. See Enable MyProducts shipping (Admin Panel) and SkinDrop fulfillment in the SkinDrop overview.
Some SkinDrop brands have MAP pricing rules. See Understand SkinDrop MAP pricing (Admin Panel).
Why It Matters
Practices lose retail revenue in two common ways:
Limited reach of in-clinic shelves. Patients cannot repurchase trusted products online, leaving slow-moving or expired stock on shelves.
Limited retail supply. Inventory cost or lack of shipping options caps skincare sales.
MyProducts solves the first. SkinDrop solves the second. Used together, patients shop your recommendations, trust your guidance, and stay in your app for every purchase.
How It Works
MyProducts (your inventory): You list products you stock. Patients buy in the app. You fulfill via in-clinic pickup or shipping you manage. You keep the full product margin minus processing fees. You manage stock levels and returns per your in-office policy.
SkinDrop (drop-ship catalog): RepeatMD fulfills SkinDrop orders. Patients receive delivery without you holding inventory. You earn profit per order paid through regular RepeatMD payouts. Returns for SkinDrop go through RepeatMD in-app support. See Ship a SkinDrop product for return (Patient App).
Combined checkout: Patients can add MyProducts and SkinDrop items to the same cart. Labels show which items ship versus pickup in clinic.
Payouts: Revenue from both channels flows into your regular RepeatMD payouts. SkinDrop profit rates vary by product; confirm current terms with your Customer Success Manager.
Example: After a HydraFacial, a patient repurchases post-treatment serum via MyProducts for in-clinic pickup and adds a dermatologist-curated sunscreen from SkinDrop for home delivery. Both purchases happen in one app session.
Step-by-Step Instructions
Activate MyProducts
Log in to your Admin Panel.
Go to Catalog → Products → Your Products.
Upload your catalog, configure settings, and launch. See Set up your MyProducts storefront (Admin Panel).
Activate SkinDrop
Go to Catalog → Products → SkinDrop in the Admin Panel.
Enable SkinDrop and configure your catalog preferences. See SkinDrop by RepeatMD overview (Admin Panel).
Review combined performance
Monitor MyProducts orders in Understand your MyProducts dashboard (Admin Panel).
Monitor SkinDrop orders in Understand your SkinDrop dashboard (Admin Panel).
Review both together to understand total retail contribution and reorder behavior.
Best Practices and Pro Tips
Activate both when possible to offer the widest product range and fulfillment options.
Feature top sellers in MyProducts and highlight high-margin or staff favorites.
Train staff on both flows so the front desk can explain pickup versus delivery. See Understand the MyProducts patient experience (Admin Panel) and Understand the SkinDrop patient experience (Admin Panel).
Monitor combined performance across dashboards to spot trends and restock decisions.
Common Mistakes and FAQs
Q: Can patients buy MyProducts and SkinDrop items in the same checkout?
A: Yes. The cart labels which products ship versus pickup in clinic.
Q: How do payouts work when using both features?
A: Revenue from both storefronts flows into your regular RepeatMD payouts. With MyProducts you keep the full product margin. With SkinDrop you earn profit per order according to your agreement.
Q: What happens if a product is out of stock?
A: With MyProducts you manage stock in the Admin Panel. With SkinDrop availability updates automatically.
Q: How do returns work for each?
A: MyProducts returns follow your in-office return policy (call or email your team). SkinDrop returns are handled through RepeatMD via in-app support.
Q: Can patients see both order types in order history?
A: Yes. Both appear under Wallet → Products, labeled by fulfillment type (pickup or delivery).
Q: Do MyProducts shipping settings affect SkinDrop?
A: No. Each channel has independent shipping configuration.
Next Steps and Support
Need help? Email support@repeatmd.com