Overview
MyProducts turns your physical shelves into a digital storefront, making your retail sales available 24/7. Practices can upload their own curated products to sell directly through their app, giving patients an easy way to browse and repurchase trusted recommendations from anywhere.
With My Products, you can:
Expand reach beyond in-office sales.
List your products in minutes with AI-assisted setup,
Offer in-clinic pickup for convenient fulfillment.
Keep every transaction, and every dollar, tied to your practice.
It’s simple to set up, seamlessly integrated into your existing app, and designed to help you capture more revenue without adding operational lift.
Why it matters
Retail products are one of the most profitable parts of a practice, but most sales stop at the front desk. Patients want convenience and flexibility - if they can’t easily repurchase from you, they’ll default to Amazon or Sephora.
For Patients
Convenient, 24/7 access to trusted, provider-recommended products.
Simple checkout with flexible pickup options (and delivery coming soon).
Seamless experience in the same app they already use for treatments, memberships, and rewards.
For Practices
A scalable way to sell in-clinic products online without adding operational lift.
Automated setup and simplified management through your admin portal.
Keeps retail revenue, and loyalty, tied to the practice instead of third-party retailers.
The result: Continuous revenue, less idle inventory, and stronger patient loyalty, all powered by a digital storefront that works around the clock.
How to Set Up MyProducts
1. Access MyProducts
Log in to your RepeatMD admin portal.
From the left hand nav, click the Configure V3 button and select Your Products.
2. Upload Your Product List
We leverage AI in order to automatically generate details of your product listings. To ensure that we capture the right information you can either:
Type or paste in a list of the products you sell
Upload a file containing your catalog, such as a spreadsheet, document, or PDF. (Tip: You may be able to export out of your EMR!)
We will automatically validate your entries and flag any errors before moving forward.
3. AI Generates Your Product Listings
Once uploaded, AI builds your storefront automatically, including:
Product names and categories
Images and ingredient lists
Descriptions and key benefits
You’ll get a preview list to confirm accuracy before publishing. If something looks off, you can edit manually.
Do you have favorite products that you want to feature at the top of your shop? Simply mark the product as a featured product.
In some instances, we may not be able to populate some or all details about your product using AI, such as for a house brand. In these instances, you can add details manually.
4. Configure Your Storefront Settings
Set up your:
Pickup locations (one or multiple offices)
Return policy (window, contact method, terms)
FAQ and support info
5. Launch Your Store
You can either launch immediately or schedule your launch for a later date. Once launched, your products are instantly visible in your app under the new Products tab on the Shop page.
After publishing, you can then add products to membership benefits or create and schedule a launch promo.
Best Practices
Start simple: Add your most popular products first, then expand.
Feature your most recommended products: Mark your favorite products as featured.
Keep listings updated: Edit product details and pricing directly in your admin portal.
Promote your launch: Pair with a limited-time offer or push notification to drive first orders.
FAQs
Q: Can I import my product list from another system?
Yes! You can upload a spreadsheet, document, or PDF and RepeatMD will automatically parse and create listings for you.
Q: Can I pause or edit my storefront after launch?
Yes. You can pause your storefront, edit product listings, or adjust settings anytime from within the Settings section of the Products page within your admin portal.
Q: How are refunds or returns handled?
When a patient requests a refund or exchange, you’ll be notified in your admin dashboard and via email. You can approve, deny, or manage the return directly from your order management page.
Q: Can my products be included in rewards or offers?
Absolutely. Products can be included in Special Offers, Rewards, Membership Benefits, and Custom Shop Categories to boost engagement and drive repeat purchases.
Q: How do patients receive their orders?
At this time, all orders are pickup only. Patients select their pickup location during checkout, and your team can mark items as “ready for pickup” or “picked up” in the Admin Portal.
Note: Delivery options will be available in the future.
Q: Can I track product inventory?
Yes, you can add on-hand counts for each product. As items are purchased online, counts automatically update, and admins receive email alerts when stock runs out. (You’ll still need to reconcile with in-office POS sales manually.)
Q: How much do I keep from each sale?
You keep 100% of every MyProducts sale, minus standard processing fees. It's your shop, your profits.
Support
Need help? Contact RepeatMD Support by emailing support@repeatmd.com or contact your Customer Success Manager.