Overview
Patients can now browse and purchase products directly from your app. MyProducts mirrors what they already know from online shopping - simple, mobile, and on their own time.
Every step of the process, from discovery to pickup, is designed to feel effortless and consistent with the rest of their app experience.
Why understanding the patient flow matters
Understanding the patient experience helps your team anticipate questions, set expectations, and provide a consistent in-office experience from start to finish.
When staff know exactly how patients browse, purchase, and pick up their products, it ensures:
A smoother hand-off between the digital and in-person experience.
Confident communication when patients ask about order status or pickup details.
Fewer missed pickups or refund requests due to confusion.
A more cohesive impression of your brand, whether patients shop online or in person.
Knowing the flow from the patient’s perspective lets your team support every step with confidence.
How Patients Purchase
1. Viewing Your Selection of Products
Patients can browse your selection of products from within the new Products category within your shop.
They can:
Browse by category, concern, or brand.
Use filters (e.g., area or price).
Search by keyword for quick results.
RepeatMD automatically sorts products based on purchase trends and recency, ensuring that your products move off your shelves.
2. Learning More about a Product
Your shop highlights key information about a product, including:
Product images
A description of the product
Variations, such as size and color along with pricing for members and non-members
Key benefits
Ingredients
3. Adding to Cart and Checkout
Patients can choose to add one or more products to their cart by selecting a quantity and tapping "Add to Cart." Once in the cart, patients can review their total, apply any special offers or rewards, and check out.
Also selling SkinDrop products? Patients can see which products are able to be picked up or delivered from within the product detail page and in the cart.
Picking up their order
Patients can view their purchased products from within their Wallet.
Each order includes:
Product name and quantity
Fulfillment method (In-Store pickup)
Order status
Pickup location and contact info
Patients can pick up their order by tapping Pick Up and scanning your check in QR code. Alternatively, you can mark an order as picked up from within the client's Wallet within your admin panel.
Returns and Refunds
If your practice allows returns:
Patients can view your return policy under the order details.
They’ll see how to contact your team (call or email) to initiate a return.
Once refunded, the order status automatically updates in their app.
Best Practices
Walk the flow yourself: Going through a test order helps you see exactly what patients experience.
Use order history in follow-ups: It’s a great touchpoint to recommend repurchases or related products.
FAQs
Q: What if an order is accidentally marked as picked up?
You can reopen the order in your admin portal and adjust the status back to “Ready for Pickup.”
Q: Can I limit pickup to certain locations?
Yes. You can set product availability per location when you set up your product catalog.
Q: Can patients reorder products they’ve purchased before?
Yes, patients can reorder by clicking the product link from within the order details of their Wallet.
Q: What happens if a product is out of stock?
Products that are out of stock will be indicated when view a products detail page. Patients will not be able to purchase any products that you have marked as out of stock or have 0 inventory remaining.
Support
Need help? Contact RepeatMD Support by emailing support@repeatmd.com or contact your Customer Success Manager.