Overview
SkinDrop by RepeatMD gives patients instant access to dermatologist-curated, professional-grade skincare products within your app. Every order is drop-shipped directly to the patient. Your practice earns up to 30% profit per order with no inventory or fulfillment required.
This article is for front desk staff, providers, and managers who need to explain the SkinDrop patient flow during consultations, checkout, and follow-ups.
Before You Start
SkinDrop must be launched in your Admin Panel before patients can browse products. See SkinDrop by RepeatMD overview (Admin Panel).
Patients access SkinDrop from the Products tab in your app’s Shop page.
Delivery typically takes 3 to 5 business days.
Returns and refunds are handled by RepeatMD. Your staff does not manage shipping or return logistics.
Why It Matters
When your team understands the SkinDrop patient flow, you can:
Communicate clearly about what is fulfilled by your practice vs. shipped by SkinDrop.
Guide patients with confidence when they ask about delivery or tracking.
Set accurate expectations on timing, returns, and reorder options.
Reinforce trust in your brand with a seamless retail experience.
How It Works
How patients find and purchase products
Patients access SkinDrop from the Products tab in the Shop page. They can:
Browse by category, concern, or brand
Filter and search by keyword
See recommended and featured products marked with a star icon
On the product page, patients see images, sizes, variants, benefits, ingredients, pricing, and estimated shipping time (typically 3 to 5 business days).
At checkout, patients adjust quantity, add to cart, view any free shipping threshold, and confirm payment in-app. Orders process instantly. Patients receive confirmation with tracking details once the order ships.
Order tracking and delivery
After checkout, current and past orders appear under Products in the patient’s Wallet. Each order shows product name, quantity, delivery status, and a tracking link.
Orders ship directly to the patient. Patients tap the tracking link in their Wallet for real-time delivery progress. Most orders arrive within 3 to 5 business days.
Returns and refunds
If a patient needs to return an item, they:
Open their order in the Products tab in their Wallet.
View the return policy and follow the listed steps.
Submit a return or refund request through in-app support. The patient must include an image of the lot number.
RepeatMD handles fulfillment and return logistics. No staff action is required from your practice.
Step-by-Step Instructions
Help a patient find a SkinDrop product
Ask the patient to open your app and go to Shop → Products.
Suggest they search by brand name or browse featured (starred) products your practice recommends.
If they need help at checkout, confirm they see the free shipping threshold (if configured) before they pay.
Help a patient track an order
Ask the patient to open Wallet → Products.
Have them select the order and tap Track Shipment for delivery updates.
Best Practices and Pro Tips
Set expectations early. Tell patients products arrive within 3 to 5 business days.
Promote free shipping thresholds to encourage bundled purchases.
Follow up after orders. Use purchase history to suggest refills or complementary treatments.
Direct return questions to in-app support. Your team does not process SkinDrop returns manually.
Common Mistakes and FAQs
Q: Where do SkinDrop orders ship from?
A: All SkinDrop orders ship directly to the patient from RepeatMD. No in-office pickup is required.
Q: How long does delivery take?
A: Most patients receive orders within 3 to 5 business days after purchase.
Q: Can patients reorder products they purchased before?
A: Yes. From Order History, patients can tap Reorder to repurchase previous items.
Q: Can SkinDrop products be included in rewards or promos?
A: SkinDrop products cannot be offered as complimentary items or rewards. Percentage or dollar-off discounts can be applied but are subtracted from your profit margin.
Q: What happens if a shipment is delayed or lost?
A: Shipping and support are handled by RepeatMD. Patients can track their order and contact support from the app.
Next Steps and Support
Need help? Email support@repeatmd.com