Overview
After RepeatMD approves your SkinDrop return request, you ship the product back to the Returns Department. This article covers how to repackage your item, label your package, choose a carrier, and track your shipment until processing is complete.
This article is for patients who ordered a SkinDrop product through their practice’s app and received return approval. If you have not started a return yet, see Request a product return (Patient App) first.
Before You Start
Your return request must be approved before you ship. Wait for confirmation from RepeatMD.
Keep the original packaging if you still have it. Include all components, accessories, and documentation.
You are responsible for return shipping costs.
Choose a carrier that provides tracking. Insurance is recommended.
Keep your tracking number and receipt until the return is fully processed.
Allow 5 to 7 business days for processing after the Returns Department receives your package.
Why It Matters
Shipping your return correctly helps you:
Avoid delays in refund processing caused by incomplete or damaged packages.
Protect your shipment with tracking and insurance so you have proof of delivery.
Meet return requirements so your refund can be processed without back-and-forth.
How It Works
Return address. All SkinDrop returns ship to:
RMD Fulfillment Returns 7257 NE 4th Ave Miami, FL 33138
Shipping cost: Patients pay return shipping. Original shipping fees are non-refundable.
Processing timeline: Once received, the Returns Department processes your return within 5 to 7 business days.
Lost or damaged packages: RepeatMD is not responsible for packages lost or damaged in transit without proof of delivery. Use a tracked and insured shipping method.
Step-by-Step Instructions
Repackage your product
Place the product back in its original packaging.
Include all components, accessories, and documentation that came with the item.
Seal and label your package
Close and seal the package securely to prevent damage during transit.
Clearly label the package with the return address above.
Choose a shipping carrier
Ship using any reliable carrier such as USPS, UPS, or FedEx.
Select a service with tracking and, if possible, insurance.
Save your tracking number and receipt.
Create and print a return label (optional)
You can pre-create and print your own shipping label with any major carrier:
USPS: Create a USPS Return Label or see the Click-N-Ship Label Creation Guide (PDF).
Best Practices and Pro Tips
Use tracking on every return. Proof of delivery protects you if the package is lost in transit.
Keep your receipt until the return is complete and any refund is issued.
Do not ship before approval. Wait for return confirmation so your package is expected by the Returns Department.
Common Mistakes and FAQs
Q: Who pays for return shipping?
A: Patients are responsible for return shipping costs.
Q: Are original shipping fees refunded?
A: No. Original shipping fees are non-refundable.
Q: How long does processing take after you receive my return?
A: Allow 5 to 7 business days once the Returns Department receives your package.
Q: What if my package is lost in transit?
A: RepeatMD is not responsible for packages lost or damaged in transit without proof of delivery. Use a tracked and insured shipping method.
Q: How do I start a return request?
Next Steps and Support
Need help? Email support@repeatmd.com