Overview
Practices can now offer shipping for MyProducts, giving patients the option to have retail products delivered instead of picking them up in store. When shipping is enabled, patients can choose their preferred fulfillment method at checkout and enter a shipping address.
Practices are responsible for fulfilling and shipping orders outside of RepeatMD. RepeatMD does not ship products, manage carriers, or provide direct patient support for shipped orders.
How to Enable Shipping
Open the Products page in the Admin Portal.
Navigate to the Settings tab.
Expand the MyProducts section.
Toggle MyProducts Shipping on.
Set a flat shipping rate for orders.
Set an estimated shipping window. This is shown to patients at checkout and in their wallet when viewing purchased items.
Set a support email if one isn't already configured. This is what patients see when they tap Need Help? on a shipped order.
Save your changes.
Shipping Settings
Flat Shipping Rate
A single rate applied to all MyProducts shipping orders. Set this to whatever covers your typical fulfillment cost.
Free Shipping Minimum
Optional. Set a cart subtotal above which shipping becomes free. Patients see this threshold during checkout so they know when they qualify.
Estimated Shipping Window
The timeframe shown to patients at checkout and in their wallet. Set this to reflect your practice's realistic fulfillment turnaround.
Support Email
The email patients are directed to when they need help with a shipped order. RepeatMD does not handle patient support for MyProducts shipping — this goes directly to your practice.
Don't want shipping to apply to all the products you offer? Exclude any products in your MyProducts catalog by clicking on the individual product and editing the fulfillment options.
Managing Orders
Once shipping is enabled and patients start placing orders, you manage fulfillment from the Admin Portal. Staff will receive immediate notifications via a banner in their admin portal and daily reminder emails for any MyProducts orders requiring shipping.
Mark orders as shipped once they've gone out — the Admin Portal tracks who marked each order and when.
Add a tracking link to each order so patients can follow their shipment. (Optional)
RepeatMD does not automatically know when an order has been delivered — status updates need to be changed by your staff.
Your practice owns fulfillment.
RepeatMD does not ship MyProducts, manage carrier tracking, or handle patient support for shipped orders. When a patient has a question about their shipment, they'll be directed to the support email you've configured — not to RepeatMD support.
What Patients See
When shipping is enabled, the patient experience updates in a few places:
Product detail pages show available fulfillment options — patients choose between in-store pickup and shipping when adding eligible items to their cart.
Cart separates items by fulfillment method so patients can clearly see what's being shipped versus picked up.
Wallet displays purchased items individually instead of grouping them only by order, making it easier to see the status of specific items. Patients can view the tracking number here once you've added one in admin.
Important: MyProducts Shipping vs. SkinDrop
MyProducts shipping settings are completely independent of SkinDrop. The shipping rate, estimated window, support email, and free-shipping minimum you configure for MyProducts have no effect on SkinDrop, and vice versa. The two are managed separately.
FAQs
Does RepeatMD notify patients when their order ships?
Not automatically. When you mark an order as shipped in the Admin Portal and add a tracking link, patients can use that link to track their order. RepeatMD does not send shipping confirmation emails or push notifications on your behalf.
Can I offer free shipping?
Yes — set a free shipping minimum in your MyProducts settings. Orders with a subtotal above that threshold will automatically qualify for free shipping at checkout.
A patient has a question about their shipment. What do they do?
They'll be directed to the support email you've configured in your MyProducts settings. Make sure that email is monitored by whoever handles order fulfillment at your practice.
Does changing my MyProducts shipping settings affect SkinDrop?
No. MyProducts and SkinDrop have completely separate settings. Changes to one have no effect on the other.