Overview
The Patient App now offers a smoother, more flexible experience on desktop and tablet screens, making it easier for practices and patients to browse, discover, and shop from a larger display. Patients can also explore the app and shop without logging in — they only need to sign up or sign in once they're ready to add something to their cart.
Before You Start
Guest browsing lets a visitor explore the Patient App's Home and Shop tabs, search the catalog, and view full item details without creating an account.
An account is required to add an item to cart or complete checkout — that's where the sign-up prompt appears, not at the end of checkout.
Signing in also unlocks things guests can't see, including member/discount pricing, Rewards and Wallet progress, and referral rewards.
The larger-screen layout applies the same catalog and browsing experience to desktop and tablet — feature availability depends on whether a patient is signed in, not which device they're using.
How It Works
Entering as a guest: Guest browsing lets a visitor explore the Patient App's Home and Shop tabs, search the catalog, and view full item details without creating an account.
What guests can do: Browse Home and Shop, search the catalog, and open full detail pages for treatments, products, packages, and memberships — on phone, tablet, or desktop.
What requires an account: Adding an item to cart, completing checkout, and viewing member/discount pricing (shown to guests as Members Only until they sign in). Rewards, Wallet progress, and referral rewards also require an account.
Desktop and tablet: The same browsing and shopping flow scales to larger screens, so patients get a consistent experience whether they start on their phone or a computer.
Viewing as a patient from the Admin Panel: Using View app as [patient name] on a client's profile opens the Patient App in a new browser tab. Since that tab runs in your desktop browser, staff previewing the app this way naturally see the same larger-screen layout patients get when they browse on a desktop or tablet.
Best Practices and Pro Tips
Share your app or shop link anywhere — social media, your website, email — since visitors can start browsing without downloading the app or creating an account first.
Let prospective patients explore before you ask for a sign-up. The catalog, pricing, and details are visible to guests; only cart and checkout require an account.
Set expectations at the front desk: patients can look around freely, but they'll be prompted to sign up the moment they try to add something to their cart.
FAQs
Q: Can a guest complete a purchase without an account?
A: No. Guests can browse and view items freely, but they're prompted to sign up or sign in as soon as they try to add an item to cart — before checkout, not during it.
Q: What's different for a guest vs. a signed-in patient?
A: Guests can browse Home and Shop, search, and view item details. Signing in additionally unlocks member/discount pricing, cart and checkout, Rewards and Wallet, and referrals.
Q: Does browsing without login work differently on desktop vs. mobile?
A: No. What a patient can see and do depends on whether they're signed in, not the device or screen size they're using.
Next Steps and Support
Need help? Email support@repeatmd.com