Affirm doesn’t approve every application, so you may be approved for a loan at some stores but not others, or may already have an Affirm loan but not be approved for another right now. If a patient gets declined, they will receive an email explaining more about their decision. To learn more about Affirm Loans, click here.
There also may be a time when your customer isn't approved for the full amount in their cart. In that case, they will be asked for a downpayment. They cannot edit the downpayment amount nor can they request to pay a downpayment if it wasn't offered to them. IF they have additional questions, they can contact Affirm's customer care team or read more about it here.
If your patients have additional questions, they can always contact Affirm's customer care team via live chat or by phone at 855-423-3729.
💡Pro tip: Make sure you set the correct expectations for your patients. Affirm has a few factors they take into consideration when reviewing, approving, and denying loan applications. You can not confirm or deny whether or not they will be approved.
Should your patient have any additional questions not covered above, we recommend they contact Affirm Customer Care Team at 855-423-3729