Our re:sleep Facebook community is a supportive and safe space where members can share experiences, ask questions, and encourage each other! To keep this environment positive for everyone, we have a few important rules and guidelines which must be followed. To join the community you will be asked to agree to these rules upfront and they will also be available to view within the groups after joining.
Privacy - Mutual trust is key in this group. Peoples names, posts and discussions are private and must not leave/be shared outside of the group. Refrain from sending private messages to members without having been invited to do so.
Be kind and supportive - Everyone in this group is going through their own experience. For some the journey is easy, for others, it is more difficult. Always respect what others are going through and be supportive. Together we are stronger. Negativity will not be tolerated.
No politics or discrimination - This is not a place to discuss politics, current affairs or subjects relating to race, religion, political preference, gender or sexual orientation. Any such conversations will NOT be tolerated and posts/comments/members will be removed/blocked.
No promotions, selling, or spamming - Promotion of any service, product, incentive or the like are not permitted in this group.
Advice - Dispensing of advice outside of the recommendations found within re:sleep content/material/videos is not permitted. This includes but is no limited to other programs, other healthcare practitioners, sleep aids, sleep hygiene etc. If you receive hyper-personalized advice from your sleep coach in 1 to 1 discussion that may not apply to others, please refrain from posting about this as everyone has different individual needs.
Medical - Any and all information pertaining to and deemed as 'medical advice', including but not limited to medication usage and dosage, names and details of healthcare providers [outside of the Sleepyhead Program], and/or personal information relating to medical history/treatment is not permitted on this forum. Any posts containing such information will be removed. If you are in crisis or you think you may have an emergency, call your doctor, 111 or 999 immediately.
IT/Account/Admin/Complaint related posts - The re:sleep Facebook communities are a space for discussion related to what you're learning on the program. Posts relating to IT/account/admin questions or complaints are not permitted as they should not be directed to our coaches. This includes queries, complaints or technical issues relating to the sleep tracker, your program, or your access. All such questions should be referred to the Help Centre where you can speak with our re:sleep chatbot and be put through to our customer support team if needed.
Moderation and Post Removal:
- Posts that violate these rules may be removed by our moderators to keep the group safe and focused. Highly personalized advice that may not apply to everyone could also be taken down to prevent misunderstandings.
- If your post is removed it is not for personal reasons! It is our responsibility to monitor posts and comments in the groups and remove any which violate rules to ensure the space is a safe and positive one for everyone, but we apologise for any inconvenience this may cause.
By following these guidelines, you help create a uplifting and inclusive community where everyone can benefit. We’re here to support each other, and we appreciate your cooperation in making this a safe space for all!