When You’ll Use This Article
Use this article when you need to:
Review weekly or month-to-date productivity
Confirm clock-in/out entries for payroll or compliance
Identify clinicians below productivity expectations
Review labor hours, billable minutes, and workload patterns
Support staffing and operational planning
Overview
RESTORE-Insights provides several labor management tools that help DORs evaluate staffing efficiency and ensure documentation and billing align with worked time.
Productivity is calculated from:
Clock-in/Clock-out entries
Daily Notes submitted
Minutes billed per patient
These tools support visibility into team performance and help identify where staffing or workflow adjustments may be needed.
Navigating Labor & Productivity Tools
1. Productivity Metrics on the DOR Dashboard
At the bottom of the DOR Dashboard you will see:
Productivity This Week
Productivity Month-to-Date
Clock-In / Clock-Out Summary
Labor Log Details
Group/Concurrent %
These widgets provide a quick overview of departmental performance.
2. Productivity & Labor Reports (Reporting Tab)
Under Reporting, you will find detailed labor reports, including:
Productivity This Week
Productivity Month-to-Date
Productivity & Efficiency
Productivity, Efficiency & Modes by Therapist
Therapist Daily Billing Log
Hours by Discipline & Employment Type
Clock In / Clock Out Report
Labor Expenses Report (Enterprise only)
Each report allows filtering in different ways depending on the report type.
These reports provide deeper insight into labor utilization, billable trends, and performance by therapist, discipline, or date range.
Key Productivity Metrics
RESTORE-Insights automatically calculates:
Billable Minutes- Minutes documented on submitted Daily Notes.
Worked Minutes- Total time a therapist is clocked in.
Productivity %- Billable Minutes ÷ Worked Minutes
Group / Concurrent %- Breakdown of treatment modes based on scheduled encounters.
Efficiency Indicators- Helps identify under-billing, over-scheduling, or time gaps.
Enterprise settings determine productivity targets and can override expectations for individual clinicians.
Clock-In / Clock-Out Management
Therapists clock in and out from the upper-right menu of the EMR.
Important behaviors:
The system auto-clocks out at midnight to prevent inaccurate shifts.
Therapists must clock in before creating documentation to ensure productivity is calculated correctly.
If a therapist forgets to clock out, the shift will extend until midnight.
Editing Punches
Therapists can edit their own punches:
Navigate to Labor Management
Locate the shift
Update incorrect entries
Therapists can only edit their own entries.
DORs should monitor for:
Missing punches
Extended shifts
Overlapping times
Irregular work patterns
Labor Log Details (DOR Dashboard)
This table provides a detailed breakdown for each therapist.
Columns include:
Therapist
Discipline
Date of Service
Productivity %
Billable Minutes
Worked Minutes
Regular Hours
OT Hours
You can filter each column to focus on:
Specific therapists
Specific disciplines
A particular date or date range
These tools help DORs identify patterns such as under-billing, excessive non-billable time, or inconsistent workloads.
How Therapists Impact Productivity
Productivity is influenced by:
Daily Notes Submitted- Only submitted notes count toward billable minutes.
Clock-In/Clock-Out Behaviors- Incorrect punches distort productivity metrics.
Scheduling Patterns- Over- or under-scheduling impacts measured productivity.
Billing Code Documentation- Zero-minute billing codes reduce billable totals.
Common Questions
Why is a therapist showing low productivity?
Why is a therapist showing low productivity?
Confirm whether all Daily Notes were submitted, clock-in/out punches were correct, and minutes were fully documented.
Why are billable minutes zero for a full shift?
Why are billable minutes zero for a full shift?
This happens when notes remain in draft status or billing codes were entered with zero minutes.
Can productivity targets be adjusted?
Can productivity targets be adjusted?
Enterprise leaders may override productivity expectations for specific clinicians.
What if a therapist forgets to clock out?
What if a therapist forgets to clock out?
Their shift will extend until midnight. They can adjust their own clock in/clock out time within the Labor Management tab.
Troubleshooting
If productivity looks incorrect:
Re-check clock-in/out times
Confirm Daily Notes were submitted (not just drafted)
Verify minutes were entered for every billing code
Review the therapist’s schedule for gaps or overloads
Refresh the report—some tables update after a short delay
If issues persist, message support via the purple chat button with therapist name, date(s), and details.
If you need any further support, please contact your Customer Success representative. We’re always here to help!