When You’ll Use This Article:
Clock in or out for the workday
Confirm whether your hours were recorded
Understand how productivity is calculated
Review how your clock-in data affects reports
Overview
The Clock In/Out feature records your worked hours so your DOR and enterprise teams can track productivity, labor reporting, and compliance.
Depending on your facility’s setup, clock-in data may come from:
RESTORE-Insights Clock In/Out
An external payroll/timekeeping integration (HostedTime, Paylocity, Empeon, Smartlinx, etc.)
Your workflow remains the same either way—your hours appear in the same reports used by DORs and enterprise leadership.
How to Clock In
Step 1 — Open the Clock In/Out Panel
Go to the left navigation menu.
Select Clock In/Out.
Step 2 — Confirm Your Facility (If Applicable)
If you work in multiple buildings, choose the correct facility.
Step 3 — Select “Clock In”
Click Clock In.
The system timestamps your start time and displays your active clock-in status.
What You Should See
Your name
Start time
Facility
Current status: Clocked In
How to Clock Out
Step 1 — Return to the Clock In/Out Panel
Open Clock In/Out from the menu.
Step 2 — Select “Clock Out”
Click Clock Out to record your end-of-day time.
What You Should See
End timestamp
Total hours recorded
Status: Clocked Out
Productivity Basics
RESTORE-Insights calculates productivity using two primary components:
1. Total Worked Hours
Pulled from:
RESTORE Clock In/Out or
Imported punches from your payroll/timekeeping system
2. Daily Note Minutes
Minutes are counted from:
Submitted Daily Notes
Group and concurrent sessions
Recertification or evaluation treatments (when applicable)
Productivity Formula
(Total Billable Minutes ÷ Total Clocked-In Hours) × 100
Key Rules & Behaviors
You must clock out to complete your workday.
Clock-in data cannot be adjusted by therapists or assistants.
(If hours are incorrect, notify your DOR.)The system auto-clocks users out at midnight if still clocked in.
Productivity includes submitted minutes only.
Clock-in/out is required for:
Productivity reporting
Labor reporting
Department analytics
If your facility uses a payroll integration, imported punches override manual clock-ins.
Common Questions
Why don’t my hours appear on my productivity report?
Why don’t my hours appear on my productivity report?
Hours will not appear until you clock out or until payroll integrations send the punch data.
Why is my productivity low?
Why is my productivity low?
Productivity reflects minutes from submitted Daily Notes only. Save-only notes will not count.
Can I edit my clock-in time?
Can I edit my clock-in time?
No. Clock entries are locked to maintain compliance. Your DOR can assist if something needs correction.
Do I need to clock in if we use an external payroll system?
Do I need to clock in if we use an external payroll system?
Your facility will tell you if in-platform clock-ins are required. Many integrated customers still use RESTORE clock-ins for therapist visibility.
Troubleshooting
If Clock In/Out does not load:
Refresh your page
Log out and back in
If you can’t clock out:
Confirm you are logged into the correct building
If hours look incorrect:
Check with your DOR—entries may be coming from a payroll integration
If productivity appears off:
Confirm all Daily Notes for the day were submitted