Custom Costs allow you to deduct additional fees from a refund, beyond the standard return shipping cost.
This feature is available for merchants on the Essentials and Pro plans.
What are Custom Costs?
Custom Costs are additional fees you want to subtract from the final refund amount.
Examples:
Administrative fees
Invoice fees
Handling fees
Other return-related costs
They are deducted in the same way as the standard return shipping fee.
How to activate Custom Costs
Open the Returbo app
Go to Settings → Request settings → General
Scroll down to Return shipping costs
Under Custom costs, click Add a custom cost
You can now configure:
The name of the cost
Translations (if you use multiple languages)
The currencies where the cost should apply
Important
The name can be a maximum of 30 characters
You must manually enter the correct amount per currency
Click Save cost when finished.
You can add multiple custom costs if needed.
How does this work for customers?
For returns:
The Custom Cost will appear in the Cost breakdown in the digital return form
It will be deducted from the final refund amount
Customers will clearly see the fee before confirming their request.
How does this work in the admin panel?
In the Pending approval stage
When approving or rejecting a refund, you can:
See the Custom Cost applied
Remove the cost by unchecking the box
Edit the amount by clicking Edit
By default, the fee is selected and will be deducted.
This applies to any request type where the customer receives a refund.
Summary
Custom Costs allow you to deduct additional fees from refunds in a structured and transparent way.
They:
Appear in the customer cost breakdown
Can be edited in the admin panel
Apply in addition to the standard return shipping cost