If you want to charge customers for return shipping, you can configure this directly in Returbo.

This setting allows you to automatically deduct a return shipping fee from the customer's refund when a return is processed.

You can also:

A video tutorial is included below showing the full setup.

Tutorial: How to set up return shipping cost

This video walks through:

To configure the return shipping cost:

The Standard Return Shipping Cost lets you apply a default fee that will be deducted from the customer's refund when a return is processed.

​Note: This fee only applies to returns and complaints and is not deducted for exchanges.

Once enabled, the amount will automatically be deducted from the customer's refund when the return is processed.

You can also adjust the amount manually for individual returns if needed.

Click the pen icon to edit the return shipping cost.

Select the currencies you want to enable.

Enter the return shipping cost for each currency.

If your store supports multiple currencies, you can define a return shipping cost per currency.

For example:

This ensures customers are charged the correct return shipping fee based on the currency used in their order.

Only currencies supported by your store will be visible here.

You can also choose whether the original shipping cost from the order should be refunded. This allows you to align the return flow with your store’s return policy.

Returbo also allows you to configure custom return costs.

This can be useful if you want to apply additional charges such as:

These costs can be enabled and applied when needed during the return process.

Here is a guide on how to set up custom costs and how they work.

If you cannot see a currency such as NOK, EUR, or DKK, the most common reason is that the currency is not enabled in your Shopify store.

Returbo only displays currencies that are supported by your store.

For example, if NOK is not enabled in Shopify, it will not appear when setting the return shipping cost.

Once the currency is enabled in Shopify, it will automatically appear in Returbo.