How do I download a return label, or resend one to my customer?
If a customer needs their return label again, or you just want to grab a copy for your own records, you can do this directly from the request in your Returbo Dashboard. This guide walks you through downloading the return label, QR code, and proforma (if applicable), and how to resend the return label email to your customer.
Before you start: check the request status
You can only download or resend shipping documents when the request status is Incoming.
If the request is in Pending Approval, you'll need to revert the status first. Here's how: How to Revert the Status of an Order or Generate a New Shipping Slip
If you want to issue a completely new return label rather than resend the existing one, revert the status back to Request Submitted. The same guide above covers this too.
Once the request is back in Incoming status, you're ready to go.
How to download the return label, QR code, or proforma
Go to the Returbo app in your Shopify Admin.
Go to the Returbo Dashboard.
Select the request you want to work with.
Under Return Shipping, you'll see the available documents. This can include the return label (PDF), a QR code, and, if applicable, a proforma.
Click the eye icon next to any document to view and download it.
Send the downloaded file to your customer however you'd normally share files with them (email, chat, etc.).
How to resend the shipping label email
If your customer just needs the original email resent, no need to download anything yourself:
Open the request as described above.
Under Return Shipping, click Re-send e-mail.
The return label will be emailed to the address your customer used when they submitted their return request.