Shipping & customs
Guides and explanations about international shipping, customs, proforma invoices, and required information for returns.
15 articles
Shipping basics
Guides on the basics of return shipping, including proforma invoices and product weight.
- How does Proforma work?
- How to add weight to a product?Explains how to add product weight in Shopify and Returbo, and how to fix return labels that cannot be generated due to missing or zero weight (DHL, UPS and similar…
- How to Set Up Return Shipping CostLearn how to configure return shipping costs in Returbo, including how to deduct fees from customer refunds and set costs in multiple currencies.
- How Does Automatic Returns Tracking Work in Returbo?Find out how Returbo's automatic returns tracking detects when a return arrives, moves requests from Incoming to Pending Approval, and how it works with Ongoing.
- How to Set Up Country Rules for Shipping Carriers in ReturboLearn how to set up Country Rules in Returbo so each shipping carrier product is only used for the countries you choose plus how to rank carriers for automatic label…
Activating shipping carriers
Guides on activating and setting up specific shipping carriers in Returbo.
- How to get the Bring credentialsA guide on how to get the Bring credentials to activate the integration in Returbo
- How to activate DHL Freight in ReturboA step-by-step guide to activating DHL Freight in Returbo.
- How to activate the FedEx integrationA step-by-step guide on how to active FedEx in Returbo
- How to Activate FedEx in ReturboStep-by-step guide on how to activate the FedEx integration in Returbo, including two-step authentication and account verification.
- How to set up the UPS integrationA step by step guide on how to set up the UPS integration in Returbo
- How to Connect ShippyPro to Returbo for Return Shipping LabelsHow do I use ShippyPro with Returbo to generate return shipping labels?
Return labels
Guides on how return shipping labels are generated, downloaded, and resent to customers.
- How to Download or Resend Return Labels to CustomersLearn how to download return labels, QR codes, and proforma documents for a return request, or resend the return label email to your customer. Covers the required "Incoming" status and…
- How to revert the status of an order or generate a new shipping slipA guide on how to generate a new shipping label for your customers and how to revert the status of a submitted request.
- How Autogenerated Return Shipping Labels Work in ReturboHow Returbo autogenerates return shipping labels based on your shipping carrier ranking, country rules, and approval settings
- How Manual Shipping Label Generation Works in ReturboLearn how manual shipping label generation works in Returbo, including how to turn it on, what happens when a return comes in, and how it works differently with ShippyPro.