Ever needed to leave a quick note on a return so your team doesn't miss an important detail? That's exactly what the internal chat is for.
How does the internal chat work in Returbo?
The internal chat is a built-in feature on every request in Returbo. It lets you and anyone else with access to the Returbo app leave comments and notes directly on a request, so your team always has the full picture.
You might use it to:
Flag that a customer wants store credit instead of a refund
Note that all items were double-checked and are accounted for in the package
Leave a heads-up for a teammate handling the next step
The internal chat is only visible to people with access to the Returbo app. Your customers will never see these notes.
How to leave a comment
Go to your Returbo Dashboard.
Open the request you want to add a note to.
On the right side of the panel, you'll see the Internal Chat section.
Select Add a comment.
Enter your name (up to 12 characters) and your comment (up to 200 characters).
Click Post to save your comment, or Close to cancel without posting.
Once your comment is posted, you'll see the exact time it was added, so it's easy to keep track of when notes were left.
Deleting a comment
Made a typo, or don't need a note anymore? You can delete any comment by clicking the trash can icon in the top right corner of that comment.
A quick tip
Since the internal chat isn't visible to customers, it's a great place to keep your team aligned, whether that's confirming package contents, tracking special requests, or leaving context for whoever picks up the request next.
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