How do I change the shipping address on a return request in Returbo?
Sometimes an address needs to be updated after a return request has already been created, maybe your customer asked for a change, or maybe the original address was entered incorrectly and it's stopping you from generating a shipping label. Either way, you can fix it in just a few clicks from the Returbo Dashboard.
This guide walks you through updating the address on an individual request.
Steps to Update the Address
Go to the Returbo app in your Shopify admin.
Open the return request you need to update.
On the right side of the request, you'll see the Address box.
Click the pencil icon in the top right corner of the box.
In the Edit address pop-up, update the fields as needed (address, apartment/suite, city, country, postal code, or state/province).
Click Save to confirm your changes.
That's it. The updated address will now be attached to the request, so you can move ahead with generating a shipping label if that was the issue.
Why This Matters
An incorrect address is one of the most common reasons a shipping label fails to generate. If you're running into label errors, checking and correcting the address on the request is a good first troubleshooting step.