If you need to refresh your system's connection to Aloha, this guide shows you how to quickly restart the Electron Bridge application using simple clicks. This process forces the connector to refresh its status.
✨ When You Need This Guide
Your appointments aren't updating in ALOHA and you need reset the connection with your EHR.
You’ve been asked to restart your bridge by a member of our support team.
Your computer or server was turned off, causing the sync to stop running.
You lost your internet connection and the bridge didn't automatically reconnect once you were back online.
What This Covers (And What It Doesn't)
✅ Covers: The exact steps for quitting the background application and running it as an administrator to ensure a full restart.
❌ Doesn't Cover: How to initially install the Aloha desktop applications or other advanced troubleshooting.
Prerequisites/You'll Need:
Access to the computer where the Aloha Electron Bridge application is installed.
Administrator privileges for the application to run correctly after the restart.
✅ Restart the Electron Bridge (The "Resubmit" Steps)
Quit the app: Click the small arrow (carrot icon) in your Windows system tray (bottom right of your screen). Find the bridge icon, right-click it, and select Quit.
Open Services: In the Windows search bar on your taskbar, type "Services" and click the app to open it.
Run as Admin: Go back to your desktop, find the ALOHA Bridge icon, right-click it, and select Run as administrator.
Start the Background Service: Go back to your Services window. Find "Aloha Background Service" in the list, click it, and then click Start.
Retry the Bridge: Click the Try again button on the bridge application window.
💡 Common Questions
What You Might Notice | Why It's Happening | What to Do |
I don't see the Aloha flower ( | The application might already be fully closed or you might not be looking in the System Tray (the hidden icons area). | Check your desktop or start menu and skip to the step to Right Click and Run as Admin. |
I got an "Access Denied" error when running as Admin. | Your Windows account may not have the necessary administrator permissions. | Ask your IT support or a colleague with administrator rights to perform the step for you. |
The application closed after I clicked "Quit," but it won't open again. | The previous process may still be running in the background, or your antivirus software may be blocking it. | Restart your computer to clear any stuck processes, then try the steps again. |
) in the system tray.🎉 You'll Know It's Working When
The login browser window closes automatically after you enter your code.
You start seeing updated statuses in ALOHA for your appointments.
💬 Need Help? We're Here!
If the bridge still won't behave, don't sweat it! Our team is ready to jump in and help.
Phone: 800-563-0469
Email: support@getaloha.com