If you need to refresh your system's connection to Aloha, this guide shows you how to quickly restart the Electron Bridge application using simple clicks. This process forces the connector to refresh its status.
✨ When You Need This Guide
You're experiencing discrepencies between your EHR and Aloha
An Aloha representative asked you to "resubmit the Electron Bridge."
You need to quit and restart the background Aloha application.
What This Covers (And What It Doesn't)
✅ Covers: The exact steps for quitting the background application and running it as an administrator to ensure a full restart.
❌ Doesn't Cover: How to initially install the Aloha desktop applications or other advanced troubleshooting.
Prerequisites/You'll Need:
Access to the computer where the Aloha Electron Bridge application is installed.
Administrator privileges for the application to run correctly after the restart.
✅ Restart the Electron Bridge (The "Resubmit" Steps)
Click on the System Tray icon in the bottom-right corner of your screen.
Right Click the Aloha Flower icon
that appears in the tray.Click Quit to fully close the application.
Find the Aloha symbol on your PC (usually on the desktop or in your programs list).
Right Click the Aloha symbol and select Run as Administrator.
Select Yes if prompted by your computer to allow the app to make changes.
The application window will open. You can then click the X button to send it back into the system tray to run in the background.
💡 Common Questions
What You Might Notice | Why It's Happening | What to Do |
I don't see the Aloha flower in the system tray. | The application might already be fully closed or you might not be looking in the System Tray (the hidden icons area). | Check your desktop or start menu and skip to the step to Right Click and Run as Admin. |
I got an "Access Denied" error when running as Admin. | Your Windows account may not have the necessary administrator permissions. | Ask your IT support or a colleague with administrator rights to perform the step for you. |
The application closed after I clicked "Quit," but it won't open again. | The previous process may still be running in the background, or your antivirus software may be blocking it. | Restart your computer to clear any stuck processes, then try the steps again. |
🎉 You'll Know It's Working When
You successfully quit the application and then reopened it using Run as Admin.
The application window opens momentarily and then successfully goes back into the system tray.
Your synchronization or connection issue with Aloha is resolved.
💬 Need Help? We're Here!
If your issues persist after following these steps, our support team is ready to help. Contact us at 800-563-0469 or email us at support@getaloha.com.