Getting your bridge back online is a breeze! This guide will walk you through restarting the ALOHA background services to ensure your data keeps flowing smoothly.
✨ When You Need This Guide
Your appointments aren't updating in ALOHA and you need reset the connection with your Jane EHR schedule.
You’ve been asked to restart your bridge by a member of our support team.
Your computer or server was turned off, causing the sync to stop running.
You lost your internet connection and the bridge didn't automatically reconnect once you were back online.
What This Covers (And What It Doesn't):
✅ Covers: Fully restarting the ALOHA background service and re-validating the login credentials.
❌ Doesn't cover: Resetting the Jane password or fixing your local internet connection.
Prerequisites/You'll Need:
Administrative access to your computer.
The Jane login credentials (obtain from ALOHA support).
The ALOHA application installed on your desktop.
✅ How to Restart Your Bridge Services
Follow these steps to get everything refreshed and running again:
Quit the app: Click the small arrow (carrot icon) in your Windows system tray (bottom right of your screen). Find the bridge icon, right-click it, and select Quit.
Open Services: In the Windows search bar on your taskbar, type "Services" and click the app to open it.
Run as Admin: Go back to your desktop, find the ALOHA Bridge icon, right-click it, and select Run as administrator.
Start the Background Service: Go back to your Services window. Find "Aloha Background Service" in the list, click it, and then click Start.
Retry the Bridge: Click the Try again button on the bridge application window.
Validate Credentials: When the app asks you to Validate Credentials, click that button.
Log In: A web browser will open automatically. Enter the specific login credentials provided by ALOHA support.
Enter 2FA: The browser will ask for a 2FA code. Look at the bottom of your bridge application window to find this code, then type it into the browser.
Click Submit!
Note: The 2FA step will be required by Jane's security settings once every 30 days.
💡 Common Questions
What You Might Notice | Why It's Happening | What to Do |
No browser window opens | A pop-up blocker might be active. | Check your browser address bar for a blocked icon or try Step 3 again. |
2FA code is invalid | The code has timed out or refreshed. | Wait for a new code to appear at the bottom of the bridge and try again. |
🎉 You'll Know It's Working When:
The login browser window closes automatically after you enter your code.
You start seeing updated statuses in ALOHA for your appointments.
💬 Need Help? We're Here!
If the bridge still won't behave, don't sweat it! Our team is ready to jump in and help.
Phone: 800-563-0469
Email: support@getaloha.com