The Bulk Message feature in Review Wave allows you to send a single message to many patients at once. This is great for announcements like office closures, upcoming events, or general updates.
Steps to Send a Bulk Message
Follow these steps to send your message:
Go to the Bulk Message Page: In Review Wave, navigate to the CONTACTS tab, then select the SEND BULK MESSAGE page.
Choose Message Type: Decide if you want to send a Text/SMS, Email, or both.
Select Your Audience: Use the filtering options to choose who receives your message.
To message your active patients: Use "Last Appointment" and set the date range for at least the last 3 months.
Need more help with recipient criteria? CLICK HERE to view an article on setting recipient criteria and navigating the bulk message calendar (Note: this is a placeholder link, replace with actual link if available).
Narrow your audience further if eneded with "Additional Criteria": You can filter by providers patients have seen or by appointment types they've attended within a specific time period.
Create Your Message:
Type your message in the provided box.
Alternatively, choose a Saved Reply if you have pre-written messages.
Preview and Send:
Click PREVIEW to see a list of all patients who will receive your message.
If everything looks good, click SEND NOW to send immediately, or SEND LATER to schedule it for a specific date and time.
Common Questions
What is a bulk message? A bulk message allows you to send the same message to many patients at once, like an announcement or update.
Where do I go to send a bulk message? In Review Wave, go to the CONTACTS tab, then select the SEND BULK MESSAGE page.
Can I send a bulk message as a text, email, or both? Yes, you can choose to send your message as a Text/SMS, Email, or both.
How do I send a message to my active patients? When setting the recipient criteria, select "Last Appointment" and set the date range to at least the last 3 months.
Can I schedule a bulk message to be sent later? Yes, after previewing your message, you can click "SEND LATER" to choose a specific date and time for the message to be sent.