✨ When You Need This Guide
Use this guide if you want to:
Personalize messages automatically with patient, appointment, or business info
Create saved messages that fill in names, dates, and contact info on the fly
Send fewer manual messages by letting Aloha do the work for you
Common questions this guide answers:
How do I add a patient's name to a message automatically?
Can I insert the appointment time or date into a message?
What is a replacement string?
How do I personalize bulk or saved messages in Aloha?
What Are Replacement Strings?
Replacement Strings are smart placeholders that automatically fill in info from your:
Contact details (like first name or phone number)
Appointment data (like date or time)
Account information (like business name or phone)
User data (sender’s email or name)
Review links (Google, Facebook, Yelp)
They help you send personalized, accurate messages—without typing it all manually.
✅ How to Insert a Replacement String Into Your Message 💬
Go to the message editor in Aloha
You’ll see a section under the message box labeled "Replacement Strings."
Use the first dropdown to pick your category:
Account – Business name, phone number, address
Appointment – Appointment date, time, type
Contact – First name, last name, email, phone
User – Sender’s info (name, phone, email)
Links – Google Review Link, Facebook Review Link, Yelp Check-In
Use the second dropdown to select the exact info you want to autofill.
Click “Insert”
The replacement string will appear in your message like this:
~Contact.FirstName~ or ~Account.PhoneNumber~Write the message around it normally.
You can add spaces, commas, or punctuation just like with any other text.
Example Message:
Hi ~Contact.FirstName~, please give us a call at ~Account.PhoneNumber~ if you have any questions!
When sent, it will read like:
Hi Sarah, please give us a call at (800) 563-0469 if you have any questions!
🎉 You’ll Know It Worked When:
Your message shows real names, phone numbers, or appointment times
You don’t have to fill anything in manually before sending
The same message works for different patients, automatically
💡 Pro Tips for Better Personalization
Use Case | Replacement String to Use | Why It Helps |
Personal greeting | ~Contact.FirstName~ | Adds a warm, human touch |
Appointment reminder | ~Appointment.ScheduledDate~ | Reduces confusion |
Confirmation message | ~User.PhoneNumber~ | Gives patients a direct number to reply to |
Review request | ~Links.GoogleReviewLink~ | Increases review completion rates |
💬 Need Help? We're Here!
Not sure which replacement string to use? We’ve got your back.
Reach out to our team anytime:
📧 Support@reviewwave.com
📞 1-800-563-0469
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