Underneath a message box, you will see something called Replacement Strings. You can use Replacement Strings to autofill information like Patients First Name, Business Phone Number, etc.
How to Use Replacement Strings:
1. In the first dropdown menu, select the category of information you wish to autofill:
Account: options for the business information
Appointment: options for the contact’s appointment details
Contact: options for the contact’s information
User: options for the sender’s information
Links: options for the review links
2. In the second dropdown menu, select the specific information you wish to autofill.
For Example:
Account: business name, phone number and/or address
Appointment: scheduled date and/or time
Contact: first name, last name, phone number and/or email
User: first name, phone number and/or email
Links: Google Review Link, Facebook Review Link and/or Yelp Check-In Link
3. Click Insert
You treat these replacement strings just like you would any other word with commas, spaces, periods, etc. before and after. The image below is an example:
In this example, Review Wave will autofill the Contact's First Name and the Business Phone Number into the message!