Getting your best 5-star reviews onto social media is a great way to show off your hard work! With ALOHA®, you can choose to let our system post reviews for you automatically or pick your favorite ones to share manually. This guide shows you how to do both.
✨ When You Need This Guide
You want to show off 5-star reviews on your Facebook, Instagram, or LinkedIn pages.
You want to save time by having ALOHA automatically post new reviews for you.
You just got an amazing review and want to share it on social media right now.
You need to stop certain reviews from being posted to your public profiles.
What This Covers (And What It Doesn't)
✅ This article explains how to set up automatic posting rules and how to manually share specific reviews to your connected social accounts.
❌ This article does not cover how to connect your social media accounts for the first time (please see our Integrations Guide for that!).
Prerequisites/You'll Need
An active ALOHA account.
Your Facebook, Instagram, or LinkedIn business pages already connected under Integrations.
✅ How to Set Up/Adjust Automatic Posting
If you want ALOHA to keep your social media active without you lifting a finger, follow these steps:
Navigate to Feedback Settings. In your ALOHA account, go to FEEDBACK > Post Reviews.
Find Social Media Settings. Scroll down until you see the section for Social Media Settings you want to adjust.
Set Your Frequency. Decide which days you want ALOHA to post.
Set Your Auto-Post Limit. Tell ALOHA how far back to look for reviews. If you don't have a brand-new review, the system will look for an unposted one within your chosen timeframe (e.g. 2 weeks, 1 month, etc).
Choose Your Minimum Rating. Use the dropdown menu to select the minimum star rating you want to share (we usually recommend 4 or 5 stars).
Customize Your Review Caption. You can customize the text that will appear above every auto-posted review. Use replacement strings to auto-fill specific information related to the reviewer or review.
Save Your Changes. Click the blue Save Settings button at the bottom of the page to start the automation!
✅ How to Manually Post a Specific Review
Sometimes you get a review so good you just can't wait! Here is how to post it immediately:
Go to the Post Reviews Page. In your ALOHA account, navigate to FEEDBACK > Post Reviews.
Select Your Review. Use the Choose a Review dropdown menu to find the specific 5-star experience you want to highlight.
Preview the Post. ALOHA will show you exactly how the review will look on social media.
Click Post. Choose the button for the platform you want (Post to Facebook, Post to Instagram, or Post to LinkedIn).
💡 Common Questions
What You Might Notice | Why It's Happening | What to Do |
My Post Reviews Page has an error message for my Social Media Accounts. | Your social media account is likely disconnected from Aloha, or you haven't connected it yet. The connection needs to be re-authorized periodically for security reasons. | Go to the Gear Icon (⚙️) > Integrations page. Find the Facebook, Instagram, or LinkedIn within the drop down menu under the Other Integrations section and follow the prompts to sign in and connect (or reconnect) your account. |
Can I edit the review text or the background image before I post it? | No. To maintain authenticity and compliance, the review text and the associated background image cannot be altered. The system posts the review exactly as the patient wrote it. | The only option is to post the review as-is. This feature allows you to choose which authentic review to share. |
I clicked "Post," but it hasn't appeared on our Facebook page yet. | There can sometimes be a short delay (a few minutes) as the post is sent from Aloha and processed by the social media platform. | Please wait 5-10 minutes and then refresh your social media page. If it still hasn't appeared, try posting it one more time. If the issue persists, contact support. |
🎉 You'll Know It's Working When:
Your Facebook, Instagram, or LinkedIn feeds show beautiful review graphics on a regular schedule.
Your chosen Review Caption appears correctly above your automated posts.
You see a "Success" message after manually clicking a post button.
💬 Need Help? We're Here!
If you run into any trouble getting your reviews to show up, our team is ready to jump in!
Phone: 800-563-0469
Email: support@getaloha.com