A quick guide on how to find your latest online reviews on the main dashboard and respond directly to those left on Google and Facebook, helping you manage your online reputation in one place.
✨ When You Need This Guide
Responding to online reviews is a vital part of building patient trust. This guide is for you if:
You've received a new Google or Facebook review and want to respond quickly.
You're looking for one place to see your reviews from Google, Facebook, and Yelp.
You want to manage your online reputation without having to log in to multiple sites.
What This Covers (And What It Doesn't)
✅ This guide shows you how to view your latest reviews from Google, Facebook, and Yelp on your main dashboard.
✅ It explains how to post a public reply to Google and Facebook reviews only.
❌ The direct reply feature is not available for Yelp reviews from the dashboard. To reply to Yelp reviews, you must log in directly to your Yelp for Business account.
✅ Replying to Reviews in 3 Easy Steps
Navigate to your main Dashboard.
You can always get to this screen by clicking the Aloha logo in the top-left corner of the page.
Scroll to the bottom to find the Online Reviews section.
Here you will see a feed of your latest reviews from your connected Google, Facebook, and Yelp accounts.
Find the review and click REPLY.
What to expect: A text box will appear. Type your response directly into this box. When you're finished, click the submit button. Your reply will be posted publicly on the corresponding platform (Google or Facebook) under the original review.
💡 Common Questions & Issues
If you run into an issue while trying to reply to a review, check these common scenarios.
What You Might Notice | Why It's Happening | How to Fix It |
The REPLY button is missing for a Yelp review. | This is expected behavior. The direct reply integration is only available for Google and Facebook due to the platform policies of Yelp. | To respond to a Yelp review, you must log in directly to your Yelp for Business account page and post your reply from there. |
My new reviews from Google or Facebook are not showing up. | The connection between Aloha and your business page has likely been disconnected. This can happen if a password is changed or the user access is changed. | Reconnect your accounts. Go to the Gear Icon > Integrations. Under 'Other Integrations,' select Google (or Facebook) and click the sign-in button to re-authorize the connection. |
I posted a reply, but it's not on Google or Facebook yet. | There can sometimes be a slight delay (from a few minutes up to an hour) for your reply to sync and become publicly visible on the review site. | Please wait a short while and then check your Google or Facebook page directly to confirm the reply was posted. If it's still missing after a few hours, please contact support. |
🎉 You'll Know It's Working When:
You successfully type and submit your reply from the dashboard.
You visit your Google or Facebook Business Page and see your reply posted publicly right underneath the customer's original review.
💬 Need Help? We're Here!
If you have other questions about managing your online reviews, our support team is ready to help. Contact us at 800-563-0469 or support@getaloha.com.