💡 When You Need This Guide
Tags are one of the easiest ways to organize your contacts and make messaging smarter. You can:
Trigger campaigns automatically when a tag is applied
Add a tag during a campaign step
Send bulk texts or emails to a tagged group
🔖 Common Tags Clinics Use
Here are some examples of tags clinics create to group patients:
Leads From Event
Massage Patients
Weight Loss Event
Dr. Dan’s Patient List
Existing Patients
2020 Patients
Supplement Leads
Tag names can be anything meaningful to your workflow!
🚀 How to Start a Campaign Based on a Tag
Go to Campaigns > Show Campaigns
Click +Add Campaign
Under Type, select: Tag Applied
Click Add Campaign
Under Tag, select from existing tags or click -add a tag- to create a new one
Click Save Campaign
✅ Once created, the campaign will automatically start when that tag is applied to a contact.
🔁 How to Add a Tag in an Existing Campaign Step
You can add a tag as part of a campaign step. For example:
At the end of a New Patient Campaign, you might add the tag Existing Patients so they can be grouped into your long-term communication.
💬 How to Send a Bulk Message Using Tags
Go to Contacts > Send Bulk Message
Choose Text/SMS, Email, or both
Under Recipient Criteria, select the tag you want to message
Type your message or choose a Saved Reply
Click Preview
Scroll to review the full list of patients who will receive the message
Choose:
Send Now (immediate delivery)
Send Later (schedule for a specific time/date)
⚠️ Bulk messages only go to the contacts under the selected tag.
🛟 Need Support?
Not sure which tags to create or how to use them effectively?
📧 Support@reviewwave.com
📞 1-800-563-0469
We’ll help you set up and maximize your outreach strategy.
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