✨ When You Need This Guide
Use this guide if you want to:
Send messages faster with pre-written responses
Set up an auto-reply (like an Out of Office message)
Send the same message to many patients at once
Access saved templates for common replies
Common questions this guide answers:
How do I use a saved message for bulk messaging?
Where do I select a saved message in the Auto-Attendant?
Can I insert a saved message into a new text or reply?
How do I quickly send a repeat message like office closures or reminders?
🤖 Using Saved Messages in the Auto-Attendant
If you want Aloha to auto-reply when you're away:
Go to the Auto-Attendant settings
Turn the Auto-Attendant ON
In the dropdown menu, select your “Out of Office” Saved Message
This message will auto-send to anyone who texts in while you're unavailable.
When you're back in the office, remember to turn Auto-Attendant OFF
This is perfect for holidays, vacations, or lunch breaks—anytime you want to keep patients informed.
💬 Using a Saved Message in Conversations
To quickly send a reply from a saved template:
Go to Contacts > Conversations
Open the patient’s chat
Click the pencil icon ✏️ to the left of the message box
A list of your Saved Messages will appear
Click the one you want to use
It will instantly fill into the message field—ready to send!
This helps you send consistent responses without typing them out every time.
📢 Using a Saved Message in a Bulk Message
If you want to send a message to multiple patients at once:
Go to Contacts > Send Bulk Message
Click the dropdown menu under “Message”
Choose a Saved Message from the list
Select your recipients and hit Send
💡 Pro tip: This is great for updates like weather closures, event invites, or last-minute reminders.
🔄 Easily Reuse Messages Across the Platform
Feature | Where to Find It | What It’s Great For |
Auto-Attendant | Settings > Auto-Attendant | Out-of-office replies |
Texting | Contacts > Conversations | Quick replies to patients |
Bulk Messaging | Contacts > Send Bulk Message | Office-wide updates |
🎉 You’ll Know It Worked When:
Your message appears instantly in the reply or bulk send box
The auto-attendant sends your selected message while you’re away
You spend less time typing and more time connecting with patients
Need to Create a Saved Message First?
No problem!
👉 Click here to learn how to create a saved message
💬 Need Help? We're Here!
If you’re having trouble locating or using your Saved Messages, we’re ready to help.
📧 Support@reviewwave.com
📞 1-800-563-0469
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