📢 This article explains how to Deleting a Product Linked with an E-commerce Platform (Version 1). Version 2 is being rolled out gradually to all customers. You can check your installed version from the Orders page. If you have Version 2, click here to view the related articles.
Sometimes, you may need to delete a product from Rewaa that is linked with e-commerce platforms (Salla, Zid). Rewaa allows product deletion from inventory, but it’s essential to understand how this action affects the product linkage with the e-commerce platform.
Viewing Products in Rewaa and the E-commerce Platform
To view products in Rewaa inventory:
Go to: Products and Inventory > Products Section.
All products in Rewaa inventory will be displayed.
To view products in the e-commerce platform inventory:
Go to: Applications > My Apps > Manage Products.
Ensure you select the logo of the relevant e-commerce platform before choosing "Manage Products."
Impact of Deleting a Product
Deleting Products from Rewaa Inventory:
Applies to simple products, variable products, weighed products, service products, and pack products.
The product will only be removed from Rewaa inventory.
Impact:
The product’s status in "Manage Products" will change to "Not Found."
Multi-variant products will have all variants marked as "Not Found."
When an order from the e-commerce platform includes a deleted product:
The order will be marked as Suspended due to the product being unavailable in Rewaa inventory.
Deleting Products from the E-commerce Platform:
Applies to simple products, variable products, weighed products, service products, and pack products.
The product will only be removed from the e-commerce platform inventory.
Impact:
You will no longer receive orders containing the deleted product.
For variable products: Deleting one variant will prevent orders for that specific variant, but other variants will remain available.
When searching for the product in "Manage Products" (specific to the e-commerce platform), the deleted product will no longer appear.
Deleting a Product within a Composite Product (Linked with Salla):
If a single product inside a Composite product is deleted, the Composite product will be unlinked.
Note: Composite product linkage is supported only with Salla.
FAQs
Can I delete a product from Rewaa inventory if there are pending orders containing that product?
Yes, but you won’t be able to resolve the error unless you re-add the product with the same SKU.I have a linked product but want to temporarily stop synchronization without deleting or changing its SKU. Is this possible?
Yes, go to: Applications > My Apps > Search for the product or SKU > Click "Unlink."The product will be unlinked, and quantity synchronization will stop.
If an order containing the product is placed, the order status will be "Suspended" with an error indicating "Unlinked Product."
To relink the product, click "Link," and quantities will synchronize again.