Changing or Canceling B2B Orders
Order flexibility depends on your order's status. The sooner you contact us, the more options are available—within 24 hours you can make changes or cancel with full refunds (minus production costs).
Can You Modify Your Order?
The timing is everything when it comes to making changes:
Not yet processed: Full modifications possible (within 24 hours of order placement)
In production/printing: Limited changes available – contact us immediately
Ready to ship: Changes are typically not possible
Already shipped: Not eligible for modification
Can You Cancel Your Order?
Within 24 hours: Full refund (minus any custom work already in progress)
24-72 hours: Partial refund may be available
After 72 hours: Cancellation fees may apply
Custom orders: Cancellation policy depends on production stage
Important to Know
Cancellation fees vary based on how far production has progressed
For custom gear/uniforms, cancellation becomes more restricted as production begins
Stock items can typically be canceled with fewer restrictions
Contact us immediately if you need to make changes
💡 Important: Every moment counts. Reach out within the first 24 hours for the best chance of avoiding fees.
How to Request Changes or Cancellation
Email us at Custom@reyrr.se with your order number
Clearly state what changes you need or if you're requesting cancellation
We'll review your order status and provide options within 2 business hours
Need more help? Contact our B2B team at Custom@reyrr.se or use our live chat.