We stand behind the quality of our products. If you receive damaged or missing items, we're here to make it right — fast.
⏰ Act fast: Inspect packages within 48 hours of delivery and take photos of any damage. This helps us resolve your claim quickly.
Damaged Items
Manufacturing defects – Tears, seams, stitching issues, print defects
Shipping damage – Damage during transport
Material flaws – Discoloration, spots, or material quality issues
Full replacement – We replace damaged items at no cost
Refund option – Choose refund if replacement isn't available
Missing Items
Incomplete orders – Items listed on packing slip but not in shipment
Wrong items – Incorrect size, color, or product received
Quantity discrepancies – Fewer items than ordered
Quick resolution – Replacement or refund issued promptly
How to Report
Check within 48 hours of receiving your shipment
Email us at Custom@reyrr.se with:
Your order number
Description of the damage or missing item
Photo evidence (clear photos of damaged areas or open box)
Quantity of items affected
We'll review and respond within 24 business hours
Our Resolution Process
Replacement shipment: Fastest solution — shipped within 2–3 business days
Refund: If replacement not available or preferred
Return shipping: Prepaid return label provided if needed
No restocking fees: Zero penalties for legitimate damage/missing claims
💡 Event deadline? If damage impacts an upcoming game or event, let us know — we'll prioritize your replacement shipment.
Need more help? Contact our B2B team at Custom@reyrr.se or use our live chat.