Payments and Invoices
Cards, wallets, Klarna/Qliro, invoices & refunds
💳 Payment Methods & Checkout
Cards, wallets, and local options—what you’ll see at checkout.
Why do I see different payment options depending on my country?
What payment methods do you accept?
Can I split my payment across multiple cards?
Do you accept prepaid cards or PayPal?
Why is my payment showing as pending or reserved
When is my card charged
🧾 BNPL (Buy Now, Pay Later) & Invoices
Klarna/Qliro availability, installments, and getting business invoices.
Do you offer Buy Now Pay Later or invoice options
How do I download or view my past invoices
I entered the wrong billing details can you update the invoice
📱 Digital Wallets & Local Payments
Apple Pay, Google Pay, Swish, Vipps, MobilePay and more.
Can I use Apple Pay Google Pay or other digital wallets
Why can’t I see Swish Vipps or MobilePay at checkout
🌍💱 Currencies Taxes & Regions
Pricing currency, VAT, VOEC for Norway, and customs basics.
Which currency will I be charged in
Are there any extra costs or customs fees
🔄 Receipts Refunds & Store Credit
Invoices, refund timelines, store credit and gift card rules.
How do I get my invoice or receipt
How long does a refund take
Can I convert my refund into store credit
Can I use a gift card and a discount code together
Do gift cards expire
How do I check my gift card balance
🛠️ Troubleshooting & Support
Payment failed? Missing method? Quick fixes and how to reach us.
My payment failed what should I do
My payment went through but I did not get a confirmation email
🤝 Business & Teams
Quotes, purchase orders, team terms, and VAT invoicing.
Can my team or club pay by invoice
Can you customize invoices for sponsorship or team orders
Do you offer purchase orders or quotes first
🔒 Security & Verification
3D Secure, BankID, data protection, and fraud prevention.
Is my payment data secure
Why was I asked for 3D Secure or BankID verification
How do you protect my personal data
I was charged twice what should I do
I cannot complete my BNPL checkout what next
The payment method I want is missing can you enable it