Here’s what you can do:
1) Reload
Tap "Help" > "Reload blocking"
2) Turn off "Share Across Devices" on ALL iOS devices
Please try turning off "Share Across Devices" on ALL iOS devices:
Open iOS Settings > Screen Time
Make sure "Share Across Devices" is turned off
If you have multiple Apple devices, disable this on each one. Due to Apple’s limitations, this is required for Roots to track correctly.
Learn more how to turn off "Share across devices" here.
3) Check if Apple Screen Time is misreporting your screen time
Go to iOS settings > Screen Time
Check to see if Apple is misreporting usage
Unfortunately in some cases Apple over-reports screen time and that will make your Roots screen time numbers inaccurate as well
We are about to release a potential workaround for this where you can exclude certain apps on certain days
4) Reconnect Screen Time access
Open Settings → Screen Time
Navigate to Apps with Screen Time Access
Toggle Roots OFF, then back ON
Tap Continue to grant Roots Screen Time access again
Note: Reconnecting Screen Time access may lead to the loss of historical screen time data within the app.
5) Is Apple showing "AuthKitUIService" or other odd usage?
Due to limitations with Apple Screen Time, sometimes Apple will report usage that does not make sense or match your actual usage
This may show up as "AuthKitUIService" or "User Authentication"
We are currently investigating ways to workaround the bug and remove this, but usually it only happens for a day or two when you start using the app and then it resolves itself
Still having issues?
Please contact us — we'd love to pay you for your time and troubleshoot the issue further.