Facing blocking issues after iOS 26 update? Please read this.
For all other users, please continue with the article below.
We're here to help.
First off, we know this can be frustrating. We sincerely apologize for the inconvenience.
Steps to troubleshoot:
1) Reload blocking
Tap "Help (top of any screen) > Reload Blocking".
This should fix the issue in most cases. If you have to reload constantly please contact us: Tap the chat bubble below.
2) Remove any blocking you have set up outside of Roots
If you have any blocking active in iOS "Screen Time" or other screen time apps, it can cause issues and make blocking in Roots to not work properly
Remove any existing blocking you have outside of the Roots app
Remove screen time permissions from other screen time apps
3) Check if Apple is reporting usage correctly
Open your "iOS Settings > Screen Time"
See if the app usage report is accurate
In some cases Apple may over or under report screen time leading to blocking issues
4) Force quit the Roots app
Force close Roots and open it again to reset the connection
Click here if you don't know how to do that
5) Restart your phone
Restart your phone
Click here if you don't know how to do that
6) Reset "Screen Time" permissions
Go to "Settings > Screen Time"
Scroll down and find "Roots"
Remove access, then re-open the Roots app
Give access to screen time permissions when prompted
Note: Reconnecting may result in the loss of historical screen time data within the app.
7) Turn off "Low Power Mode"
Turn off "Low Power Mode" for better performance
8) Make a slight edit and re-save
Tap the edit icon on your app blocks
Make a slight edit to the time
Open the app selector, remove one, then save
Open the app selector, add it back, and save
9) One more thing to try:
If none of the suggested troubleshooting works, please try giving screen time permissions to a different app. In some cases the screen time API can get hung up on the Apple side, and doing this can force things to reset:
Keep Roots open but in the background
Download another screen time app, such as this one
Go through onboarding until you give screen time permissions
Once approved, re-open Roots
10) Update Roots app and iOS
Update to the latest version of Roots
Update to the latest iOS version
Related articles
If the problem persists:
Please send us:
A screenshot of your "Roots > Blocking" page
A quick note on which steps of this guide you’ve already tried
Please contact us by tapping the chat bubble below