You can reschedule a session no later than 24 hours before it.
If you reschedule later, the session will be considered held and you will need to re-book and pay for the next session again. The platform Terms and Conditions state that you cannot cancel or reschedule a session at a shorter notice, as the therapist has already freed up this time for you and planned their schedule.
If the rescheduling occurs less than 24 hours before the appointment due to force majeure, you must notify your therapist about that. The therapist may decide whether to reschedule the session free of charge.
How to reschedule a session?
To reschedule a booked session, you need to go to My specialists - My sessions section in your profile and select Reschedule session option by clicking on the menu next to the needed session.
After that, you can choose another convenient time from the specialist's schedule and save the changes.
After rescheduling, you will receive a message in the chat confirming the successful rescheduling.