The Customer Success Team is looking forward to getting you up and running with Salesbuildr as quickly as possible. Before we begin the onboarding process there are several tasks to complete to ensure a smooth start.
NOTE: if you are stuck at any point as you work through this checklist, please do not hesitate to send a message to support@salesbuildr.com to ask for help.
1. Request your distributor credentials
See this page for instructions on how to obtain credentials for your customer specific distributor pricing and availability feeds. Salesbuildr will use these feeds to automatically fetch pricing, product information, and availability.
NOTE: It is not unusual for the distributors to take several days to respond and provide the credentials.
Once you receive your credentials, go into your instance, navigate to: Admin -> Distributors -> Connections and add the data to the fields. If you receive an error please follow the steps that are prompted or contact support@salesbuildr.com.
2. Launch your instance
If you haven't done so already, please follow this link to launch your Salesbuildr instance and make sure you sign up using your Microsoft or Google SSO business account. We will be notified when your instance is being provisioned.
3. Send us your existing proposal templates
Please send a sample of your default quote, proposal template, or example document to support@salesbuildr.com. We will convert them into Salesbuildr templates as part of your onboarding and training package. If you have a 'quick quote' and a more formal proposal, please send 1 of each. Files types may be docx or PDF.
4. Preparing your environment
Salesbuildr has native support for Autotask and Connectwise Manage. Please select your PSA and follow the steps accordingly.
Autotask PSA
Go this page for detailed instructions on how to setup your API member for Salesbuildr
Connectwise Manage
Go this page for detailed instructions on how to setup your API member for Salesbuildr
5. Configure your email domain
Salesbuildr uses the Sendgrid infrastructure to send emails on your behalf. Navigate to Admin --> Configuration --> Email in order to view the required DNS records and values that you will need to add to your DNS and verify. Then configure the default "from" address, and validate the setup in the Email Configuration section.
You can verify multiple email domains to enable sending proposals from different company email addresses. The related email address of the logged in user will be used as the FROM address by Salesbuildr.
6. Setting up your subdomain
If you have an advanced or higher subscription, you can choose your own subdomain (sitename.yourdomain.com): We'll provision your Salesbuildr instance, including an SSL certificate.
EU Customers - Add a CNAME record in your DNS, point it to
sfindr.azurewebsites.net
then provide us with your chosen subdomain information in the support chat.
US Customers - Add a CNAME record in your DNS, point it to
salesbuildr-us.azurewebsites.net
then provide us with your chosen subdomain in the support chat.
AU Customers - Add a CNAME record in your DNS, point it to
salesbuildr-au.azurewebsites.net
then provide us with your chosen subdomain in the support chat.
7. Book in your onboarding call
Once you have set up at least 1 distributor, sent us your sample quotes/proposals, and requested your subdomain, we can start the onboarding. Salesbuildr Onboarding is divided into two sessions, please use this link to book in the first session (45 min).
Additional info
Security
We understand that security is of the highest priority for you. To address questions and concerns, we have written a security statement. Please review this before you start to get up to date about our security measures and reach out to us if you need more information.
Understand how data is synchronised
After enabling the integration with your PSA, Salesbuildr will perform an initial synchronization of internal users, companies, contacts, products, services and labour. The table below shows the entities that will be linked between Salesbuildr and your PSA in order to synchronize the required information.
NOTE: Salesbuildr will never delete data in your PSA. While you can use Salesbuildr to set products and services to inactive, they can always be set to active again with the click of a button.
If you are currently using a quoting tool, rest assured that you can evaluate and use Salesbuildr alongside it without disrupting your existing workflow.
Salesbuildr Entity | Action | PSA Entity |
Users | Salesbuildr can read from your PSA | Users |
Companies, including User Defined Fields | Salesbuildr can read, create and update | Companies |
Contacts | Salesbuildr can read, create and update | Contacts |
Products | Salesbuildr can read, create and update | Products |
Services | Salesbuildr can read, create and update | Services |
Labour | Salesbuildr can read from your PSA | Labour |
Opportunities | Salesbuildr can read, create and update | Opportunities |
Quotes | Salesbuildr can create | Quotes |
Tickets (coming soon) | Salesbuildr can read, create and update | Tickets |
Purchase orders (coming soon) | Salesbuildr can read, create and update | Tickets |
Salesbuildr can create companies and contacts in your PSA and use our Apollo.io integration to automatically fetch information. Please read this article to learn how this works.
Opportuinties you create in your PSA will be syncronised to Salesbuildr so you can create quotes that are then linked to the opportunity. Salesbuildr can create, but does not syncronise quotes from your PSA.