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ConnectWise Manage
Updated over 4 months ago

The steps below will guide you through the steps need to enable Salesbuildr to talk to your ConnectWise Manage instance. This will enable Salesbuildr to be able to read and update the following entities and fields.

How does the integration between Salesbuildr and ConnectWise Manage work?

Here's how Salesbuildr integrates with ConnectWise Manage

Synchronisation

Salesbuildr will sync with your ConnectWise Manage instance to pull in the entities and values from the fields below.

Products and Services

Categories

Salesbuildr will search for categories and subcategories found Connectwise Manage and enable you to map these to categories in Salesbuildr.

To set up products, recurring services, labor, and shipping in the ConnectWise Manage product catalog effectively, follow these guidelines:

Hardware, Software, One-time sales - Product class non-inventory or inventory

  • HP Laptops

    • HP Probook G10

  • HP Desktops

  • Warranties

    • Carepacks

Managed Services (Recurring) - Product class agreement

Your own managed Services

  • Managed Back-up

    • Service name

  • Managed Users

    • Service name

  • Managed Servers

    • Service name

  • Managed Infrastructure

    • Service name

  • Managed Hosting

    • Service name

Services (Recurring) - Product class agreement

  • Microsoft NCE

    • Microsoft 365 Business Standard

    • Microsoft 365 Business Premium

    • Office 365 E1

    • Office 365 E3

    • Office 365 E5

  • Connectvity

    • Fiber

Labour (Service) - Product class Service)

  • Labour T&M

  • Labour Fixed

Shipping Product Class Non-Inventory

  • Standard shipping

  • Express shipping

Product types

Products in Salesbuildr are mapped to products in ConnectWise Manage.

Services

  • Type is set to "Services"

  • Class is set to "Agreement"

  • UOM is set to "Month" (for monthly recurring services)

  • Price Attribute is set to "Fixed Fee"

  • Term is set to "Month"

Products

  • Type is set to "Hardware"

  • Class is set to "Non-Inventory" (for on demand procurement)

  • UOM is set to "Each" (for non-recurring products services)

  • Price Attribute is set to "T&M"

  • Term is set to "One Time"

Labour

  • Type is set to "Fixed Cost Service"

  • Class is set to "Service"

  • UOM is set to "Hour" (for non-recurring products services)

  • Price Attribute is set to "T&M"

  • Term is set to "One Time"

Salesbuildr Information

Synced to ConnectWise

Description

Name

Name

The name of the product

Description

Product ID

The product ID of the product

Long Description

Customer Description

The description of the product

Manufacturer Part Number

Mfg Part #

The manufacturer part number of the product

Company

Manufacturer

The manufacturer of the product

Distributor

Vendor

The name of the vendor where you buy the product or service from

Category

Subcategory

The product subcategory

Cost

Unit Cost

The cost price

Price

Unit Price

The sales price

Product Type

Hardware

Services

Software

Miscellaneous

Fixed Cost Service

Price Attribute

Fixed Fee

Time&Materials for Recurring Services

Fixed Fee

Not to Exceed

T&M

Override Rate

Product class

* Non-recurring products that you resell should always be Inventory or non Inventory

* anything that is a recurring product billed on an agreement should be agreement class

* Labour should always be Service class

* For any item that you do not want to flow to the purchasing approval or purchasing screen, you can change it to Bundle Class (shipping)

Agreement

Bundle

Inventory *

Non-Inventory *

Service

Unit

UOM (Unit of Measure)

Hardware should always be each

Recurring Services should be Month

Hour

Case

User-based

Each

Month

Term

Billing Cycle

Should be One Time for non recurring items you resell.

Should be Monthly for recurring services you reseller or your own Managed Services

One Time

Monthly

Annual

Bi-Monthly

None

Quarterly

Semi-Annual

Requires Procurement

Stock Item

Determines if items are kept in stock and

IsSerialised

Serialized

If Product is sold with a unique serial number

Is eligible for RMA

If Product Is eligible for RMA

Opportunities

Salesbuildr creates and synchornised the opportunity in Connectwise Manage. Line items will be created once the proposal is approved.

Salesbuildr Information

Synced to ConnectWise

Description

Opportunity Title

Opportunity Name

The name of the sales opportunity.

Opportunity description

Description

Opportunity description

Estimated Close Date

Estimated Close Date

The expected date to close the opportunity.

Pipeline Stage

Stage

The stage of the opportunity

Source

The source of the opportunity

Category

Type

The type of opportunity

Probability

Probability

% Probability

One time revenue

The one time revenue based on items in the quote

Monthly revenue

The monthly revenue based on items in the quote

Company Information

Account Reference

Links to the company details

PO Number

Customer PO Number

Pulls from quote

Company contact

Contact Reference

Links to the contact details

Owner Information

Sales rep

Links to the user who owns the opportunity

Attachments

Uploads the signed PDF and URL to the qoute

Opportunity ID

Salesbuildr Opportunity ID

The unique identifier of the opportunity from Salesbuildr.

Quotes

As ConnectWise does not have a quote entity, but Salesbuildr does. We will push relevant fields from the Salesbuildr quote to the corresponding fields on the ConnectWise opportunity.

Salesbuildr Information

Synced to ConnectWise

Description

Quote Title

Quote Name

The name of the quote.

Revision

Revision ID

Revision of the qoute

Quote Number

Quote ID

The unique number assigned to the quote.

PO Number

Status

Status

The status of the qoute

Valid from

Effective from

Effective from date

Expires on

Effective to

Effective to date

Internal note

Description

Internal note

Customer note

Timeline Note

Customer note

Payment terms

Payment terms

Payment terms

Total

Total amount

Total amount of the quote

Quote Owner

Owner

Links to the user who owns the opportunity

Ship to address

Ship to address

Ship to address

Associated Opportunity

Opportunity Reference

Links to the related sales opportunity

Company Information

Account Reference

Links to the company details

Owner Information

Owner Reference

Links to the user who owns the quote

Shipping method

Shipping Method

The shipping method

Shipping Costs

Shipping Price & Cost

Costs related to shipping.

Companies

Salesbuildr enables you to map company types between ConnectWise and Salesbuildr to determine how entities will be imported.

How to import Companies from ConnectWise to Salesbuildr

Salesbuildr Information

Synced to ConnectWise

Description

Company Name

Company

The name of the company.

-

Account Number

Not provided in Salesbuildr.

Description

Description

Not Synced Yet

Company Type

Type

Type of the company (e.g., customer, prospect, vendor, supplier).

Website

Website

The website of the company.

Telephone

Phone

The telephone number of the company.

Address

Address Fields

Includes street, city, zip, state, and country information.

Account Manager

Contact user

Primairy contact

Primary Contact

Delivery Addresses

Delivery Address Fields

Delivery addresses for the company.

Contacts

Salesbuildr Information

Synced to ConnectWise

Description

First Name

First Name

The first name of the contact.

Last Name

Last Name

The last name of the contact.

Linkedin

Linkedin Page

Title

Role

The role of the contact

Email

Email

The email address of the contact.

Company ID

Company Reference

Reference to the company the contact is associated with.

Phone

Phone

The phone number of the contact.

How to use Salesbuildr with ConnectWise Manage

Opportunities

From the Opportunity detail page

  1. Opens the Company Card in ConnectWise Manage

  2. Opens the Company Card in ConnectWise Manage

Quotes

From the quote editor

  1. Show the status of the synchronisation with ConnectWise Manage

  2. Opens the customer card in ConnectWise Manage

  3. Opens the contact card in ConnectWise Manage

  4. Opens the opportunity detail dialog in ConnectWise Manage

Companies and contacts

Click the ConnectWise Manage icon to open the Company or Contact card

Products

Click the ConnectWise Manage icon to open the product card

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