Rainbow Bridge
How to mark a pet as deceased.
Within the pet's profile from the appointment view or when searching for the pet in the customers & Pets list in the left menu.
You can mark the pet as deceased by clicking to edit the pet's profile and scrolling to the bottom.
Clicking Save will cancel any upcoming appointments for this pet.
Communications and marketing are unaffected; if the pet is the only pet of the customer will need to be toggled off to avoid messaging the customer in the future.
In the settings cog when viewing the customer's profile
From the left menu
When you view the customer's profile
You can then see all pets listed and any deceased pets:
