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Customers & Pets

Find lists of Active, Archived and Blocked Customers & Pets, manage and search for clients.


📍 Path: Go to Left Menu → Customers & Pets


Customers & Pets Lists

How do I search for a client?

This is where you can search for a customer or pet in your database.

You can also filter to help locate a profile:

Find full lists of:

  • Active Customers

  • Archived Customers

  • Blocked Customers

Use the filter to refine the list, or the sort drop-down on the right to sort the list alphabetically up or down.


View Archived Clients

To unarchive individually with the 3 dots, on the far right of each customer. Or use the check box to select multiple and unarchive in bulk. You can also edit profiles from this view using the 3 dots on the far right.

View Blacklisted clients

To unarchive individually with the 3 dots, on the far right of each customer. Or use the check box to select multiple and unarchive in bulk. You can also edit profiles from this view using the 3 dots on the far right.


Adding a new Customer to Savvy Pet

How do I add a new client?

How do I edit pet information?

In this section, viewing your list of customers and pets, you can click 'Add New +' to create a new customer and pet

You can also create a new customer or pet as you create a new appointment in the calendar.


Editing a Customer or Pet's Profile

How do I edit or update client information?

In the list of customers, once located, click the far right 3 dots, then Edit Profile.


Adding Multiple Pets

Can a client have multiple pets?

When viewing the customer's profile, click to view pets, then click '+Add Another Pet' to create multiple pets for the client.

From the appointment creation window, you can also add a new pet directly as you create the booking.


Blacklisting or Archiving a Client

How do I Deactivate or Block a Client?

How do I Archive a Client?

From the customer and pets list, once the customer is located, click the far right 3 dots.

You can Archive or Blacklist from here.


Medical Notes

Where can I store medical notes?

In each pet's profile, you can add medical notes, including:

  • Vet name & Number

  • Medical Conditions

  • Surgery

  • Allergies

  • Vaccination

For any important information don't forget Flags can be used to highlight important medical information too.

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