Your Scale Studio can be shown in up to 10 languages. Contacts see every studio screen, button and camera tip in their language, and the emails they get from your studio are sent in it too.
Note: Multiple languages are available on Studio 2 studios only. Classic studios are shown in English.
Supported languages
Language | Code |
English |
|
Chinese (Simplified) |
|
Dutch |
|
French (Canada) |
|
French (France) |
|
German |
|
Italian |
|
Japanese |
|
Portuguese (Brazil) |
|
Spanish |
|
You only need the codes above if you're importing contacts by CSV (see below).
What's translated for you, and what isn't
Translated automatically
Every studio screen, button, camera guide and error message
The emails contacts receive: invitations, reminders, verification codes, retake requests and the “your headshot is ready” email
The built-in guidelines and disclaimer
The built-in form field labels (First name, Last name, Email, Phone)
Text you write yourself
Custom guidelines and disclaimer text
Custom form fields, including dropdown and radio choices
Error messages on contact attributes
The reason you give when you reject a headshot
Scale doesn't auto-translate your own text. If a language has no translation, contacts see your English text there instead.
Always in English
Your studio name
Admin notification and export emails sent to your team
Step 1: Choose your languages
In the Scale dashboard, go to Studio Settings and open the Settings & Guidelines tab.
In the Default language card, click Edit available languages.
Tick each language you want to offer, then click Done. At least one language must stay selected. If you untick the current default, it switches to another language you've kept.
In the Default language dropdown, choose the language contacts see when nothing else tells us which language they prefer.
Save your settings.
Step 2: Translate your custom content
Do this for each language you turned on.
Guidelines and disclaimer
On the Settings & Guidelines tab, find the Guidelines or Disclaimer card.
Use the language dropdown (globe icon) above the editor to switch languages.
Enter the text for that language, then switch to the next one.
Save your settings.
Important: Editing one language doesn't update the others. When you change your English guidelines or disclaimer, check each of the other languages as well.
Form fields
Open the Form Fields tab.
Click the globe icon next to a field.
In the Translate field, enter the Label for each language. For Dropdown and Radio fields, also enter the Choices (one per line).
Click Done, then save your settings.
Contact attribute error messages
On the Form Fields tab, find the Contact Attributes card.
Click the globe icon next to an attribute.
Enter the Error message for each language, then save. These save straight away.
How a contact's language is chosen
Scale uses the first of these that applies, as long as the language is turned on for your studio:
The language the contact picks in the studio. When your studio offers two or more languages, a language menu appears in the top-right corner of the welcome screen. The choice is kept until they close the tab.
The contact’s preferred language, if one is set (see below).
The language of the contact’s phone or browser. For example, a phone set to French (France) gets French (Canada) if that's the only French you offer.
Your studio’s default language.
The menu lists each language in its own name, for example, Français (Canada). It only appears on the welcome screen, so to switch language partway through, a contact needs to go back to the start of the studio.
Set a contact's preferred language
A preferred language makes sure a contact's emails go out in the right language. This matters most for the first invitation, which is sent before we know anything about their device.
For one contact
Open the contact and click the edit icon.
Choose a Preferred language, or Use studio default.
Save.
The contact page shows the current Preferred Language (“Studio default” if none is set). See Edit or delete a Contact.
For many contacts (CSV import)
Add a preferred_locale column and use the codes from the table above, e.g. fr-CA. Contacts get no preferred language (they use the studio default) if the code isn't recognized or the language isn't turned on for the studio. See How to format your Contact List .CSV.
Automatically
When a contact submits their headshot, the language they used is saved as their preferred language. Follow-up emails, like a retake request or “your headshot is ready”, then match what they saw in the studio.
These contacts don't get a preferred language. Set it by hand or via CSV, or let it be saved when they submit.
Emails and retake requests
Contact emails are sent in the contact's preferred language, or in your studio's default language if they don't have one.
When you reject a headshot that's waiting for review, the Reject Submission window tells you which language the retake email goes out in. The email itself is translated, but the reason you type is not, so write it in the contact's language if you can.
FAQ
I don't see the Default language card.
Language settings only appear for Studio 2 studios.
A contact sees some English text in an otherwise translated studio.
That text is probably custom content with no translation for their language yet. Check your guidelines, disclaimer, form fields, and contact attribute error messages for that language.
Why are some answers in my contact export in another language?
Answers to Dropdown and Radio fields are saved in the language the contact used, so a contact who picks a French choice is stored with the French text. If you filter or export by these fields, use short or language-neutral choices where you can.
Can I offer a language that isn't on the list?
Not yet. Let us know which languages you need through the chat bubble.
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