If you’re experiencing difficulties when clicking on a group name and not being redirected to the associated categories, this problem can often be traced back to the use of certain group names that the software might not handle properly.
Group Names to Avoid
To ensure smooth navigation and avoid these issues, here is a list of group names that should not be used when creating your “Best of” ballots:
Advertise
API
Auth
Businesses
Custom Link
Design
Groups
Terms
These names are either reserved for internal use or might conflict with the system’s existing categories and functionalities. Using these names could prevent you from accessing or viewing the relevant categories as expected.
Steps to Resolve the Issue
Choose an Alternative Group Name: Instead of the problematic names listed above, select a different, unique name for your group. This helps in ensuring compatibility with the software’s navigation features.
Verify Group Names: Before finalizing any group name, check if it’s included in the list of reserved names. This precaution can save you from potential issues down the line.
Contact Support for Assistance: If you’re still encountering problems or need further guidance, don’t hesitate to reach out to our customer support team. They are available to assist you with any issues you might be facing.
By adhering to these guidelines, you can avoid common pitfalls and ensure that your group selections work seamlessly within the software.
For any additional help or inquiries, please contact our customer support team at support@cityspark.com. Our team is dedicated to resolving your issues and ensuring a smooth experience with our software.