Getting started
From setting up Groups to designing Scorecards. Let's get started!
Scorebuddy use
From submitting scores to editing Staff, Calibration and Reports.
Agent Insight
Want to learn more about dashboards and our agent engagement add-on? Let's have a look!
Analytics
Analytics facilitates deep-dive reporting and trend analysis over time.
Workflows
Creating, managing and using Workflows for more efficient scoring
Integrations
Setting up the Zendesk, Livezilla and Salesforce integration. Discover the power of integrations!
Surveys
Overview of the Surveys for Scorebuddy functionality and its benefits.
Scorebuddy BI
Articles on how to navigate and use Scorebuddy BI.
Gen Ai Features
Getting up to speed on our GenAi Features
Scorebuddy Cx
Cx MOMENTS will detect, trend and report the customer issues or queries found in your customer support interactions.
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