Welcome to Scorebuddy!
Here are some useful tips and recommendations on how to get started with Scorebuddy to make sure you get the most out of the system, and save time for your evaluators and analysts.
The starting points for using Scorebuddy are:
Create groups and teams.
Upload staff and supervisors and assign them to groups and teams.
Create Scorecards.
Start scoring agents using your scorecards.
Evaluate all your data within the reports section.
If needed, calibrate scores.
Each of these steps is described in detail below.
1. Creating Group(s) and Team(s): To get the most out of Reporting, define and setup your Group(s) and Team(s) to best reflect your internal company structure.
Related articles:
2. Staff upload – Employees and Supervisors: Upload your Supervisors and Employees into their relevant groups.
Related articles:
3. Creating Scorecards
4. Start Scoring
5. Reporting: You can find all of our available type of Reports under their name in individual articles, such as General Reports, Evaluation Reports, Success Report, Score Log, etc.
6. Calibration: Calibration is designed to assist in bench-marking scores by allowing multiple Quality Monitors/Managers, either internally, externally or both, to share and review a QA score together.
Create a Calibration list