First, please try refreshing the app by force closing it and then opening it again, or hard refresh the website with CMD+R / CTRL+R - this often resolves temporary connection issues.
If the error persists, here are additional troubleshooting steps:
Check your internet connection
Try scribbling again after a few minutes
Make sure your app is updated to the latest version
Our app supports multi-device functionality, so you can also try accessing your account from a different device (phone, computer, or tablet) to see if the issue is device-specific
Notes typically complete within a couple of minutes, and it should never take more than 5 minutes to return a note. If you continue experiencing this error after trying these steps, the issue may need further investigation and you may need to reach out to our support team at support@scribblevet.com.
When reaching out to our team, please be sure to include as many pertinent details as possible, including things like:
What device are you using (model) and what OS does it run? iOS? Android? Windows? MacOS? Can you provide the OS version number?
Which browser are you using?
What steps did you take before encountering the error?
What is the name and email address associated with your account?
Patient names and appointment dates of affected notes
Our team is happy to assist you and the more detail you provide the quicker we'll be able to address the issue! Thank you!